Agent Experience Coordinator

Compass Real Estate - Peninsula; Montclair (NJ); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Dental benefits

Vision benefits

401(k) plan

FSAs

Commuter program

Life insurance

disability insurance

Employee Assistance Program

Pet insurance

Maven

Carrot

UrbanSitter

Job summary

Compass Real Estate - Peninsula is seeking an Agent Experience Coordinator in Montclair, NJ. You will be the first point of contact for clients entering our offices, overseeing office operations, and ensuring Compass standards are upheld while supporting agents with tools and marketing requests.

In this role you will help onboarding, provide 1:1 tech support for Zendesk and Salesforce, assist with marketing collateral, and collaborate with other teams to improve the in-office experience.

Qualifications

• 2+ years of experience in customer service, office management, hospitality or operations.
• Experience in real estate is a plus, familiarity with enterprise tech is beneficial.
• Strong listening, communication and problem-solving skills with empathy for customers.
• Ability to work in the office during standard operating hours and lift up to 25 lbs.

Responsibilities

• Welcome guests, manage mail, coordinate in-office events, maintain appearance and supplies.
• Provide 1:1 support for Compass technology and tools to agents.
• Assist with basic marketing collateral and liaison to marketing specialists.
• Collaborate across teams to champion questions and feedback for agents.
• Troubleshoot technology and conference room hardware; provide ad-hoc admin support.

Skills

Customer service

Office management

Hospitality

Operations

Active listening

Empathy

Communication

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

At Compass, we envision a world where buying or selling a home is simple, efficient, and pleasant for everyone. Founded in 2012, Compass provides an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world.

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee office management to ensure everything runs smoothly and our Compass office standards are maintained. You will support a small roster of our customers with everything, including understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEC, you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.

At Compass You Will

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For

• 2+ years of previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empathetic to the customer's pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation:

The base pay range for this position is $27-$29/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. We will always meet the minimum wage for the position.

Perks That You Need To Know About

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice