Agent Development Manager

Decagon; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Retirement Plan

Parental Leave

Fertility and family building benefits

Monthly wellness stipend

Daily lunches in office

Generous vacation policy

Job summary

Decagon is building world-class AI agents for enterprise customers from its Agent Development Team in-office. You will own strategy and execution for deploying across complex environments and design repeatable, scalable agent-build playbooks.

You will collaborate with Sales, Product, and Engineering to translate customer goals into successful agent deployments, driving efficiency and measurable business outcomes.

Qualifications

• 4+ years in customer-facing technical roles or comparable consulting/PM experience.
• Experience leading complex software or AI deployments with measurable results.
• Technical fluency with SaaS platforms, integrations, and APIs.
• Strong operational instincts with scalable process/playbook experience.
• Clear communicator able to engage executives and operators.
• Highly organized and capable of bringing structure to ambiguity.
• Low ego and team-first mindset.

Responsibilities

• Lead AI agent builds from zero to one, driving execution and outcomes.
• Design development strategies tailored to each customer’s goals and tech environment.
• Increase speed and quality across builds by improving systems and automation.
• Collaborate with Sales, Product, and Engineering to translate needs into builds.
• Guide complex rollouts and align stakeholders for measurable impact.

Skills

4+ years exp

Deployments leadership

SaaS/APIs fluency

Operational playbooks

Strong communication

Organized

Team player

Job description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team.

About The Role

As part of Decagon's Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success. You will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value. You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.

In this role, you will

• Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
• Design agent development strategies tailored to each customer’s goals and technical environment.
• Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
• Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.

Your background looks something like this

• 4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.
• Experience leading complex software or AI deployments with measurable results.
• Technical fluency with SaaS platforms, integrations, and APIs.
• Strong operational instincts with experience building scalable processes or playbooks.
• Clear communicator who can work effectively with both executives and operators.
• Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
• Low ego and team-first. Your success is the team's success.

Even better if you have

• Familiarity with enterprise systems such as Zendesk or Salesforce.
• Experience building a new function or operating model from the ground up.
• Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains.

Benefits

We proudly offer the following benefits for our full-time employees:

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office to keep you at your best
• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.