Agent

Pinkerton; Phoenix (AZ); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

401(K)

Paid time off

Life insurance

Job summary

Pinkerton in Phoenix, AZ is seeking a security professional to provide concierge-level security at client sites and events. The role requires AZ DPS Armed Guard credentials and the ability to deescalate incidents while documenting details accurately. This position involves monitoring access, reviewing CCTV, conducting patrols, and supporting emergency response plans.

Travel may be required. Strong communication and teamwork are essential to uphold Pinkerton's values of integrity, vigilance, and

Qualifications

• High School Diploma or GED with law enforcement, military, and/or security experience.
• AZ DPS Armed Guard (Gold Card) and the AZ CCW or HR218 with annual firearm certificate.
• Ability to deescalate tense situations and write detailed reports.

Responsibilities

• Represent Pinkerton’s values and provide concierge-level security at client locations or events.
• Deescalate tense situations and deter unauthorized access.
• Write thorough incident reports and complete investigative documentation.
• Conduct perimeter patrols, monitor CCTV, and manage access controls.
• Provide emergency response support and transport clients when needed.
• All other duties as assigned.

Skills

Customer service

Investigations

Report writing

Access control

CCTV monitoring

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Agent may perform a variety of responsibilities based on the assignment to include concierge-level, residential, campus security, event security, response services, basic driving, and/or investigations.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Provide the client with concierge-level security at the client location and/or events.
• Deescalate tense situations or individuals that may arise.
• Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
• Conduct quality investigations and complete investigative reports.
• Oversee external campus drop off/pick-ups and conduct perimeter patrols, as assigned.
• Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
• Transport the client to and from company location and/or events, as assigned.
• Secure the client’s residential perimeter and review CCTV, manage access controls, and respond to alarms, as assigned.
• Identify and escalation equipment deficiencies/failures.
• All other duties, as assigned.

Qualifications

High School Diploma or GED with law enforcement, military, and/or security experience. AZ DPS Armed Guard (Gold Card) and the AZ CCW or HR218 with annual firearm certificate.

• Concierge-level customer service knowledge.
• Able to complete thorough and accurate investigations and reports.
• Access control systems, CCTV, and alarm monitoring experience.
• Problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Effective verbal and written communication skills.
• Computer knowledge; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Rapid and effective decision-making during unusual or emergency situations.
• Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefits

• Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.