Agency Service Rep I

Elevance Health; Miami (FL); Hybrid; USD 38,000 - 56,000; Full time

Benefits offered by this job

Benefits package

Job summary

Elevance Health is seeking an experienced customer service professional to support brokers by phone or written communication in a hybrid on-site model. Your duties include handling inquiries on commissions, product information and policies for multiple product lines while meeting call and correspondence targets.

Experience in health insurance is preferred, with emphasis on benefits, claims processing or membership knowledge. Monday–Friday shifts and occasional in-office presence are required.

Qualifications

• High school diploma or GED plus at least 1 year of customer service experience.
• Previous health insurance industry experience preferred.
• Advanced benefits, claims processing or membership knowledge preferred.
• Bilingual may be required.

Responsibilities

• Provide advanced customer service support to brokers via telephone or written communication.
• Assist agents and brokers with inquiries on commissions, legislation, product information and policies.
• Maintain expected call handling and correspondence processing metrics.
• Coordinate mailings and fulfillment requests.
• Assist in broker road shows and provide reports to brokers.
• Participate in special projects as needed.

Skills

Customer service

Phone support

Health insurance knowledge

Communication

Multitasking

Education

High school diploma or GED

Job description

Advanced benefits, claims processing or membership knowledge

Job ID: JP00046869

Anticipated Start Date: 10/05/2026

Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

Responsible for providing advanced customer service support to brokers selling company products via telephone or written communication.

Primary duties may include, but are not limited to:

• Assists agents and brokers via telephone or written communication.
• Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life.
• Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day.
• Coordinates mailings and fulfillment requests.
• Assists in broker road shows.
• Provides reports to brokers.
• Works on special projects.

Requirements:

• Requires a high school diploma or a GED equivalent and a minimum of 1 year of related customer service experience; or any combination of education and experience which would provide an equivalent background.
• Previous health insurance industry experience preferred.
• Advanced benefits, claims processing or membership knowledge preferred.
• Bilingual may be required.
• Monday - Friday 8:00AM - 5:30pm
• In office 1x per week: 11430 NW 20TH ST STE 300
• Prefers Candidates located Miami (may open to it once the Miami candidates are reviewed)
• Role may be extended depending on the volume during our busy season.
• Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, contractors are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

About BCForward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCForward is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Benefits Information

• BCForward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
• The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. This does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Benefits Information

• BCForward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
• The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. This does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).