Agency Operations & Data Specialist

Pacific Asset Management, LLC; Omaha (NE); On-site; USD 91,378,000 - 111,666,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Wellbeing Reimbursement Account

Paid Time Off

Holiday schedules

Parental Leave

Adoption Assistance

401(k) match

Job summary

Pacific Life Insurance Company is seeking an Agency Services Specialist to support agency setup, maintenance, and contracting activities within the Workforce Benefits Division. The role involves onboarding agencies, data integrity, and cross-functional collaboration across internal systems.

The position can be based in Newport Beach, Omaha, or Chattanooga, offering clear turnaround times and strong emphasis on accuracy and service quality to internal teams and external partners.

Qualifications

• 3-4 years of experience in group benefits insurance.
• Bachelor's degree or equivalent combination of education and relevant work experience.
• Strong attention to detail and ability to work independently in a fast-paced environment.
• Effective verbal and written communication across internal teams and external partners.
• Ability to quickly learn, interpret, and implement new procedures and business requirements.

Responsibilities

• Process day-to-day production work related to agency hierarchy setup and updates, including new structures and broker of record changes.
• Maintain broker data and agency records to ensure information is accurate and up-to-date.
• Support contracting, licensing, and appointment activities, including validations and reviews.
• Monitor production emails and respond to internal and external partners within established turnaround times.
• Collaborate with distribution teams to support agency onboarding and implementation experiences.
• Research, troubleshoot, and escalate issues related to hierarchy, broker data, contracting, licensing, and appointment workflows.

Skills

Attention to detail

Verbal and written communication

Time management

Independent work

Cross-functional collaboration

Education

Bachelor's degree

Bachelor's degree or equivalent

Job description

Pacific Life Insurance Company is seeking an Agency Services Specialist to support agency setup, maintenance, and contracting activities within the Workforce Benefits Division. The role involves onboarding agencies, data integrity, and cross-functional collaboration across internal systems.

The position can be based in Newport Beach, Omaha, or Chattanooga, offering clear turnaround times and strong emphasis on accuracy and service quality to internal teams and external partners.