Agency Operations & Contracting Specialist

Pacific Life; Chattanooga (TN); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Wellbeing Reimbursement Account

Paid Time Off

Holiday Schedules

Parental Leave

Adoption Assistance

401k with company match

Job summary

Pacific Life is hiring for a role that supports agency data management, contracting, licensing, and onboarding across multiple locations including Chattanooga, Newport Beach, and Omaha. The position emphasizes accuracy, speed, and service quality while collaborating with internal teams and external partners.

The role requires 3–4 years in group benefits insurance and a bachelor’s degree or equivalent experience, with strong attention to detail and excellent communication skills.

Qualifications

• 3-4 years of experience in group benefits insurance preferred.
• Bachelor's degree or equivalent combination of education and relevant work experience required.
• Strong attention to detail and ability to work independently while meeting deadlines.
• Demonstrated ability to balance accuracy, speed, and service quality.
• Effective verbal and written communication skills across internal teams and external partners.

Responsibilities

• Process day-to-day production work related to agency hierarchy setup and updates in internal systems.
• Support broker data and agency record maintenance for accuracy and compliance.
• Facilitate contracting, licensing, and appointment activities, including validations and reviews.
• Monitor team production email inboxes and respond timely to internal and external partners.
• Partner with lead consultant and distribution team to support agency onboarding.
• Research, troubleshoot, and escalate hierarchy/broker data issues when appropriate.
• Maintain contract templates and version control for consistency.

Skills

Attention to detail

Critical thinking

Verbal and written communication

Independent worker

Ability to work in fast-paced env

Education

Bachelor's degree or equivalent

Job description

Pacific Life is hiring for a role that supports agency data management, contracting, licensing, and onboarding across multiple locations including Chattanooga, Newport Beach, and Omaha. The position emphasizes accuracy, speed, and service quality while collaborating with internal teams and external partners.

The role requires 3–4 years in group benefits insurance and a bachelor’s degree or equivalent experience, with strong attention to detail and excellent communication skills.