Agency Office Manager

Clutch; Philadelphia (Philadelphia County); Hybrid; USD 28,000 - 41,000; Part time

Job summary

Clutch in Philadelphia is seeking an Office Manager to join our team. This hybrid role combines on-site presence (2-3 days) with remote work, overseeing the agency’s in-person experience for associates and external audiences, ensuring a warm, brand-consistent atmosphere across touchpoints.

You will map the audience journey, coordinate supplies, HR support tasks, and manage events and travel, while greeting visitors and supporting office operations in a fast-paced creative agency environment.

Qualifications

• Client relationship experience
• Creative agency experience
• Ability to prioritize competing tasks
• Excellent organizational skills and attention to detail

Responsibilities

• Ordering and ensuring supplies are on hand and the office location is set up when associates are onsite at our Philadelphia location
• Some HR support, including but not limited to updating the org. chart, managing key card distribution, spot bonus nominations, birthday e-mails, etc.
• Being onsite to greet our associates and outside clients and vendors
• Work with the CFO for property management needs as well as maintenance of office equipment, etc.
• Plans and facilitates business travel for associates
• Manage Transit Check orders and distributions for the local team
• Manage the agency's voicemail system
• Responsible for greeting/waiting room approach; dining and food/beverage; amenities; restrooms and public spaces; ambient sound, olfactory, tactile and visual elements.
• Creation and management of a client profile system (ie. food allergies/preferences, birthday, BG client anniversary)
• Logistics management for on-site events, including client meetings, pitches and other gatherings

Skills

Client relationship experience

Creative agency experience

Prioritization

Organizational skills

Job description

Location: Hybrid 2-3 days onsite in Philadelphia, PA

Hours: 25-30 hours/week

• MUST HAVE CREATIVE AGENCY EXPERIENCE!!

Job Description

We are looking for an Office Manager to join our client's team. In this position, you will manage the agency's in-person experience by ensuring that its associates, as well as external audiences who engage with the agency, receive an elevated experience that aligns with our brand promise. This role is responsible for mapping the client's audience journey and ensuring they meet the expectations for a warm, inviting, and thoughtful experience at all touchpoints along this path.

Responsibilities

• Ordering and ensuring supplies are on hand and the office location is set up when associates are onsite at our Philadelphia location
• Some HR support, including but not limited to updating the org. chart, managing key card distribution, spot bonus nominations, birthday e-mails, etc.
• Being onsite to greet our associates and outside clients and vendors
• Work with the CFO for property management needs as well as maintenance of office equipment, etc.
• Plans and facilitates business travel for associates
• Manage Transit Check orders and distributions for the local team
• Manage the agency's voicemail system
• Responsible for greeting/waiting room approach; dining and food/beverage; amenities; restrooms and public spaces; ambient sound, olfactory, tactile and visual elements.
• Creation and management of a client profile system (ie. food allergies/preferences, birthday, BG client anniversary)
• Logistics management for on-site events, including client meetings, pitches and other gatherings

Qualifications

• Client relationship experience
• Creative agency experience
• Ability to prioritize competing tasks
• Excellent organizational skills and attention to detail

Please read:

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