Agency Manager - State Farm Agent Team Member

Chelsey Loper - State Farm Agent; Tampa (FL); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Chelsey Loper - State Farm Agent is seeking an Agency Manager in Tampa to oversee daily operations, drive the sales team to meet goals, and ensure top-tier customer service while complying with company policies.

You will support staff, manage administrative tasks, and optimize office productivity through strong leadership and process improvements.

Qualifications

• Must have 2-20 Property and Casualty license and 2-15 Life and Health license.
• Experience in office management, administration, sales, or customer service at State Farm.
• Strong leadership, communication, and organizational skills.
• Proficiency with Microsoft Office, Policy Center, and ECRM system.
• Ability to multitask and manage competing priorities.

Responsibilities

• Office Administration: manage daily operations, scheduling, and inventory.
• Staff Supervision: train, supervise, and support office staff and CSRs.
• Customer Service: greet, assist, and resolve inquiries; maintain confidentiality.
• Sales Support: assist with quoting, policy changes, and follow-ups; track leads.
• Compliance & Reporting: ensure adherence to policies and prepare required reports.

Skills

Leadership

Communication

Organizational skills

Multitasking

Education

2-20 Property & Casualty License

2-15 Life & Health License

Tools

Microsoft Office

Policy Center

ECRM system

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

The Agency Manager oversees daily operations of the State Farm agency office, ensuring efficient workflows, pushing team to new sale levels and goals, excellent customer service, and compliance with company policies. This position supports the agent in managing staff, handling administrative tasks, and optimizing office productivity.

Responsibilities

• Office Administration:
  • Manage daily office operations, including scheduling, supply inventory, and maintaining a professional work environment.
  • Maintain office equipment and coordinate repairs or upgrades as needed.
  • Make sure entire team is dressed professionally and act professionally.
• Staff Supervision:
  • Train, supervise, and support office staff and customer service representatives.
  • Assign tasks, monitor performance, and provide feedback to team members.
  • Push sales team to hit their individual goals as well as agent goals.
• Customer Service:
  • Ensure customers are greeted and assisted in a professional, friendly manner.
  • Handle escalated customer inquiries and resolve issues promptly.
  • Maintain high standards of client confidentiality and service quality.
• Sales Support:
  • Assist the agent with sales processes, including quoting, policy changes, and follow-ups.
  • Track leads, appointments, and conversion rates.
  • Support marketing initiatives and community outreach.
• Compliance & Reporting:
  • Ensure office activities comply with State Farm policies, procedures, and regulatory requirements.
  • Prepare and submit required reports to the agent and/or corporate office.
  • Maintain accurate records for audits and reviews.

Qualifications

• Must have 2-20 Property and Casualty License and 2-15 Life and Health License.
• Experience in office management, administration, sales, or customer service at State Farm.
• Strong leadership, communication, and organizational skills.
• Proficiency with office software (Microsoft Office, Policy Center, ECRM system).
• Ability to multitask and manage competing priorities.