Agency Director & Service Supervisor (RN)

Touching Hearts at Home of Charlotte, NC; Charlotte (NC); On-site; USD 90,000 - 120,000; Part time

Benefits offered by this job

Competitive compensation

Mileage reimbursement

Paid training and professional develop

Holiday pay

Referral bonuses

Job summary

Touching Hearts at Home of Charlotte, NC is seeking an RN in a leadership role to direct agency operations and supervise service delivery. The position blends clinical oversight with caregiver leadership, client experience, and quality improvement to support the growth of a nonmedical home care agency.

The director will lead onboarding, training, and mentorship, collaborate with the Owner and leadership team, and enhance partnerships with referral sources while maintaining high standards of care

Qualifications

• Active North Carolina RN license
• Strong leadership and people-management abilities
• Excellent communication and interpersonal skills
• Ability to manage competing priorities and stay organized
• Experience in home care, hospice, geriatrics, or case management preferred
• Interest in operations, caregiver development, quality improvement, and growth

Responsibilities

• Conduct initial client assessments and develop individualized service plans
• Perform supervisory visits to monitor quality of care, caregiver performance, client satisfaction, and compliance
• Train, mentor, and coach caregivers on care plans, dementia care, safety, infection prevention, and agency expectations
• Coordinate with clients, families, physicians, hospice, home health, and care partners
• Oversee scheduling, staffing, service coverage, and continuity of care
• Lead quality assurance and continuous improvement initiatives
• Develop and maintain relationships with hospitals, rehab centers, and referral partners
• Participate in leadership on-call schedule and implement policy procedures

Skills

RN License NC

Leadership Experience

Communication Skills

Organizational Skills

Problem-Solving

Home Care Experience

Relationship Building

Education

Licensed RN in NC

Job description

Part-Time or Full-Time | Greater Charlotte Area

You're an experienced RN who knows how to care for people. Now we're looking for someone who wants to lead people, strengthen operations, and help deliver exceptional care at scale.

At Touching Hearts at Home, we believe seniors deserve compassionate, relationship-centered care that helps them remain safe, comfortable, and independent in the place they call home. As a growing nonmedical home care agency, we're looking for an experienced Registered Nurse to join our leadership team as Agency Director & Service Supervisor.

This is a hands-on leadership position that combines clinical oversight, agency operations, caregiver leadership, client experience, quality improvement, and community relationship development. You'll work closely with the Owner and leadership team to ensure our clients receive exceptional service while helping our caregivers and agency operate at a high standard.

If you're ready to move beyond a traditional clinical role and want the opportunity to lead, mentor, solve problems, improve systems, and build meaningful relationships, this role offers the opportunity to make an impact across the entire agency.

What You'll Do

Clinical Leadership & Service Supervision

• Conduct initial client assessments and develop individualized service plans
• Perform required supervisory visits to monitor quality of care, caregiver performance, client satisfaction, and compliance
• Monitor client needs and identify changes that may require reassessment or coordination with appropriate healthcare providers
• Train, mentor, and coach caregivers on care plans, dementia care, safety, infection prevention, and agency expectations
• Support caregivers in understanding and appropriately carrying out client service plans
• Communicate with clients, families, physicians, hospice, home health, and other care partners as appropriate
• Review documentation and service delivery for accuracy, quality, and compliance
• Identify quality concerns and help develop and implement corrective actions
• Support ongoing quality assurance and continuous improvement initiatives

Agency Operations & Leadership

• Partner with the Owner and office team to support day-to-day agency operations
• Help oversee scheduling, staffing, service coverage, and continuity of care
• Serve as a leadership resource for caregivers and office staff when complex client or staffing situations arise
• Respond to client and family concerns with professionalism, empathy, and urgency
• Help resolve caregiver performance and service delivery issues
• Identify operational gaps and recommend practical solutions
• Improve workflows, systems, communication, and processes as the agency grows
• Participate in the agency's rotating leadership on-call schedule
• Assist with implementing policies, procedures, and operational standards
• Collaborate with leadership on strategic initiatives that strengthen the agency and support sustainable growth

Caregiver Leadership & Development

• Help create a culture of accountability, professionalism, compassion, and teamwork
• Coach caregivers to improve performance and strengthen client service
• Participate in caregiver orientation, training, competency development, and continuing education
• Identify individual and team training needs
• Recognize strong caregiver performance while addressing concerns appropriately and consistently
• Help improve caregiver engagement, communication, retention, and overall performance
• Reinforce agency policies, care standards, and expectations in the field

Community & Business Development

• Develop and maintain strong relationships with hospitals, rehabilitation centers, assisted living and memory care communities, hospice providers, home health agencies, physicians, case managers, social workers, and other referral partners
• Represent Touching Hearts at Home at networking events, community events, professional meetings, and educational presentations
• Participate in or lead educational in-services for referral partners and community organizations
• Build relationships that generate referrals and strengthen our presence throughout the Greater Charlotte community
• Follow up with referral partners and help ensure a high level of responsiveness and service
• Partner with the Owner on initiatives that support referral growth and community awareness
• Help position Touching Hearts at Home as a trusted resource for seniors, families, and professionals navigating care at home

What We're Looking For

• Active North Carolina Registered Nurse (RN) license in good standing
• Strong clinical judgment and a genuine passion for serving older adults and their families
• Leadership experience or demonstrated ability to lead, coach, mentor, and hold others accountable
• Excellent communication and relationship-building skills
• Highly organized, proactive, and comfortable managing competing priorities
• Strong problem-solving skills and the ability to make sound independent decisions
• Comfortable balancing field-based responsibilities with office-based leadership and operational work
• Experience in home care, hospice, geriatrics, case management, rehabilitation, or community-based nursing preferred
• Interest in operations, caregiver development, quality improvement, and business development
• Comfortable working in a growing organization where processes and systems continue to evolve
• A desire to take ownership, contribute ideas, and grow with the agency

Why Join Touching Hearts at Home?

• Leadership position with flexibility, autonomy, and meaningful responsibility
• Direct collaboration with the Owner and leadership team
• Opportunity to influence clinical quality, caregiver development, operations, and client experience
• Opportunity to build meaningful relationships with clients, families, caregivers, and community partners
• Leadership development and opportunity for increasing responsibility as the organization grows
• Competitive compensation
• Mileage reimbursement
• Paid training and professional development
• Holiday pay
• Referral bonuses
• Opportunity to help shape the culture, systems, and future of a growing home care agency

The Opportunity

This isn\'t simply a position where you\'ll complete assessments and supervisory visits.

You\'ll have the opportunity to become a key leader within the agency, someone caregivers turn to, families trust, referral partners know, and leadership relies on to help keep the organization moving forward.

If you\'re an RN who enjoys leading people, improving operations, solving problems, developing relationships, and making a meaningful difference in the lives of seniors and their families, we\'d love to meet you.

Join Touching Hearts at Home and help us deliver the kind of care, service, and experience families can feel confident about bringing into their homes.