Agency Closings Specialist — In-Office, Fast-Paced

KeyBank; Chicago (IL); On-site; USD 61,000 - 94,000; Full time

Job summary

KeyBank Real Estate Capital is seeking a Closer within the Commercial Mortgage Group to manage end‑to‑end Agency loan closings (Fannie Mae/Freddie Mac) and related private placements. You will coordinate with internal partners, counsel, borrowers, and Agency resources to ensure timely, accurate closing and delivery.

You will monitor Agency requirements, support due diligence, and drive successful outcomes in a fast-paced, high‑volume environment with strong attention to detail and collaboration.

Qualifications

• Bachelor's degree or equivalent commercial real estate experience.
• Demonstrated ability to manage complex transactions in a high‑volume, deadline‑driven environment.
• Strong understanding of commercial real estate closing fundamentals, documentation flow, and transaction management.
• Solution‑oriented mindset with strong analytical, problem‑solving, and critical thinking skills.
• Exceptional attention to detail across all closing documentation and processes.
• Excellent written and verbal communication skills.
• Strong planning and organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Excel, Word, and Outlook, with strong aptitude for systems, process management, and data accuracy.

Responsibilities

• Review each application, underwriting package, and credit approval to confirm transaction structure and closing requirements.
• Manage the closing process for Agency loans from assignment through funding, including due diligence and post‑closing items.
• Coordinate with mortgage bankers, underwriters, legal counsel, servicers, borrowers, and vendors to satisfy closing conditions on time.
• Monitor Agency guidance and forms published in the Fannie Mae/Freddie Mac guides relevant to the assigned transaction.
• Utilize lender portals and checklists to validate requirements and support compliance with closing and delivery expectations.
• Ensure all assigned loans close per credit approval, policy, and deadlines.
• Complete pre‑closing and funding activities, including document review, insurance, escrows, reserves, and delivery prerequisites.
• Identify risks early and elevate issues to management as needed.
• Maintain accurate loan information in systems and track milestones and status.
• Prepare closing checklists and deliver documentation to servicing or delivery partners.

Skills

Organizational skills

Time management

Independent working

Team collaboration

Conflict resolution

Attention to detail

Written and verbal communication

Multi-priority management

Education

Bachelor's degree or equivalent CRE experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Adobe Acrobat

Loan origination systems

AI productivity tools (e.g., Copilot)

Job description

KeyBank Real Estate Capital is seeking a Closer within the Commercial Mortgage Group to manage end‑to‑end Agency loan closings (Fannie Mae/Freddie Mac) and related private placements. You will coordinate with internal partners, counsel, borrowers, and Agency resources to ensure timely, accurate closing and delivery.

You will monitor Agency requirements, support due diligence, and drive successful outcomes in a fast-paced, high‑volume environment with strong attention to detail and collaboration.