Agency Claims Specialist

Jonus Group; Berwyn (PA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health, vision, dental, and life ins.

Casual office environment

Job summary

Jonus Group seeks a highly skilled Claims Specialist to manage the end-to-end claims process for commercial property and casualty insurance. You will review, submit, investigate, and resolve claims while maintaining detailed records and clear communication with customers and carriers.

Ideal candidates will have a valid P&C license (or ability to obtain), strong analytical skills, and proficiency with AMS360/ImageRight.

Qualifications

• Valid Property & Casualty insurance license or ability to obtain one.
• Proficiency in Microsoft Office Suite.
• Familiarity with AMS360 and ImageRight or the ability to learn quickly.
• Strong analytical skills and attention to detail.
• Excellent communication, both written and verbal.
• Ability to work independently with minimal supervision.
• Organizational skills and multitasking ability.
• Team oriented with feedback mindset.

Responsibilities

• Review and process incoming claims promptly and accurately.
• Request and track information from customers for submissions.
• Investigate and resolve complex claim issues.
• Maintain detailed records of all claims activity.
• Communicate with customers and carriers about status and next steps.
• Monitor large claims and ensure ongoing updates from notification to closure.
• Notify leadership of any large claim concerns.
• Provide exceptional customer service and address concerns.
• Analyze and investigate claims to identify potential fraud.
• Generate monthly, quarterly, and annual loss run reports.

Skills

Property & Casualty license

Microsoft Office

AMS360

ImageRight

Analytical skills

Attention to detail

Communication skills

Independent work

Team collaboration

Tools

AMS360

ImageRight

Job description

Claims Specialist

Job Summary

Seeking a highly skilled and experienced Claims Specialist to join a team. This role is pivotal in managing the claims process from initial notice to resolution, ensuring a seamless experience for our customers. The ideal candidate will have prior experience managing claims at an agency level, and will possess a strong understanding of commercial property and casualty insurance.

Compensation Package

• Salary: $80,000 - $100,000 annually, commensurate with experience.
• Benefits:
  • Comprehensive health, vision, dental, and life insurance.
  • Opportunities for professional growth in a collaborative and casual office environment.

Responsibilities

• Review and process incoming claims promptly and accurately, adhering to regulatory and company standards.
• Request and track necessary information from customers for accurate claim submissions.
• Investigate and resolve complex claim issues.
• Maintain detailed records of all claims activity, including correspondence and findings.
• Communicate regularly with customers and carriers to provide updates on claim status and next steps.
• Monitor and manage large claims, ensuring continuous communication with insured parties from notification to closure.
• Notify senior leadership of any large claim concerns or issues.
• Provide exceptional customer service by addressing customer concerns and complaints.
• Analyze and investigate claims to identify and prevent potential fraud.
• Generate monthly, quarterly, and annual loss run reports for internal and external stakeholders.
• Perform additional duties as assigned.

Qualifications/Requirements

Required Skills/Abilities:

• Valid resident Property & Casualty insurance license, or the ability to obtain and maintain one (assistance may be provided).
• Proficiency in Microsoft Office Suite.
• Familiarity with AMS360 and ImageRight, or the ability to quickly learn these systems.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with leadership, coworkers, insureds, and carriers.
• Ability to work independently with minimal supervision.
• Professional and tactful interpersonal skills to engage with diverse personalities.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Team-oriented mindset with a willingness to seek and provide feedback.

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