Ageless Wonders Senior Program Manager

Community Action Organization Of Western New York; Buffalo (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Community Action Organization Of Western New York is looking for a coordinator for its Ageless Wonders senior program in Buffalo, NY. The role involves overseeing daily operations and developing engaging wellness and educational activities for older adults.

Key responsibilities include coordinating community outreach efforts, ensuring compliance with relevant regulations, and maintaining a welcoming environment for participants. Candidates should have a Bachelor’s degree in human services and two years of related experience.

Qualifications

• Bachelor’s degree in human services, social work, or related field.
• Two (2) years’ experience in a related field.
• Strong commitment to maintaining confidentiality and professionalism.

Responsibilities

• Coordinate daily operations of the Ageless Wonders senior program.
• Plan and coordinate various senior activities and programs.
• Ensure compliance with federal and state regulations.

Skills

Knowledge of senior services

Strong written and verbal communication skills

Ability to plan, organize, and coordinate activities

Proficient in Microsoft Office Suite

Commitment to diversity and inclusion

Education

Bachelor’s degree in human services or related field

Job description

JOB SUMMARY

This position is responsible for coordinating and overseeing daily operations, activities, and supportive services for older adults participating in CAO’s senior program. Develops engaging wellness, educational, and social programing while ensuring compliance with federal, state, county, agency, and funding requirements. Supports outreach, community partnerships, and volunteer engagement. Refers participants to other agency support services while promoting independence, dignity, and well‑being.

RESPONSIBILITIES AND DUTIES

Primary Responsibilities:

• Coordinate and oversee daily operations of the Ageless Wonders senior program and related programming.
• Plan, coordinate, and actively participate in senior activities including wellness initiatives, educational workshops, fitness activities, technology instruction, arts and crafts, games, cultural programming, and intergenerational events.
• Develop, maintain, and distribute monthly calendars, newsletters, and program schedules.
• Ensure participants remain actively engaged through varied and inclusive programming.
• Conduct outreach and recruitment efforts to increase senior participation and community awareness of services.
• Coordinate congregate meal and nutrition activities in accordance with applicable guidelines and health standards.
• Maintain accurate participant records, attendance logs, activity reports, meal counts, and other required documentation.
• Prepare and submit reports and statistical data in accordance with agency and funding source requirements.
• Ensure compliance with federal, state, county, and agency regulations, policies, and procedures.
• Connect seniors with agency case managers for referrals to supportive services including benefit assistance, food access, transportation, housing, healthcare, and mental health resources.
• Develop and maintain collaborative partnerships with community organizations, healthcare providers, and senior-serving outings.
• Support volunteer recruitment, engagement, and retention efforts.
• Maintain a welcoming, respectful, safe, and culturally inclusive environment for all participants.
• Assist with grant‑related activities, program development, and funding proposals.

Secondary Responsibilities:

• Must present a professional image in conduct, attitude, and attire.
• Satisfactory completion of mandatory training.
• Additional duties as assigned.

QUALIFICATIONS

Education and Experience:

• Bachelor’s degree in human services, social work, gerontology, public health, recreation, community services, or related field.
• Two (2) years’ experience in a related field.
• Supervisory experience preferred.

Skills and Abilities:

• Knowledge of senior services, aging populations, and community resources.
• Ability to plan, organize, and coordinate activities and events.
• Strong written and verbal communication skills.
• Ability to establish effective working relationships with participants, staff, volunteers, and community agencies.
• Ability to work independently and collaboratively as part of a team.
• Strong commitment to maintaining confidentiality and professionalism.
• Proficient in Microsoft Office Suite.
• Ability to manage multiple priorities in a fast‑paced environment.
• Commitment to diversity, equity, inclusion, and culturally responsive service delivery.

Physical Demands:

• Must be able to sit or stand for prolonged periods.
• Must be able to walk, reach with hands and arms, kneel, and crouch.
• Must have hand and finger coordination for typing, writing, and using office equipment.
• Close vision is required for reading documents and computer screens.
• Must be able to speak and hear to communicate with participants, volunteers, staff, and other community agencies.
• Ability to lift/move up to 25 pounds.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.