Aftersales & Training Coordinator

Isuzu Motors America LLC; Florida; Sur place; USD 52 000 - 72 000; Plein temps

Avantages offerts par ce poste

Health coverage

Fertility & family-building support

15 paid holidays annually

401(k) retirement plan with company 3%

Résumé du poste

Isuzu Motors America LLC is seeking an Aftersales & Training coordinator to manage training administration, LMS records, and regional program support. The role requires coordinating invoices, payments, and dealer communications across Latin America and the Caribbean, with travel 5%–15%.

Ideal candidates have an Associate degree (or equivalent) and at least 3 years in business or sales admin, fluent in Spanish and English, and strong MS Office skills. Bachelor's degree pursuit is a plus.

Qualifications

• Associates of Arts degree or equivalent related work experience.
• Minimum three years in business, sales administration, or related field.
• Fluent in Spanish and English.
• Knowledge of LMS administration a plus.

Responsabilités

• Coordinate Training Administration & LMS records and reports.
• Coordinate invoice processing, payments, and vendor documentation.
• Plan regional training programs, workshops, webinars, and dealer events.
• Prepare reports and dashboards on aftersales metrics and communications.
• Provide backup support for TIR, AR, warranty and quality activities.
• Support management reporting and departmental documentation.

Connaissances

Spanish & English

Written & verbal communication

Analytical skills

MS Office

Formation

Associates of Arts degree or equivalent

Pursuing Bachelor's degree in business, accounting, or engineering

Outils

LMS administration tools

Power BI

Description du poste

JOB DESCRIPTION:Coordinates aftersales and training activities throughout the Latin America and Caribbean region, including dealer communications, training administration, Learning Management System (LMS) support, reporting, departmental administration, invoice processing, payment coordination, and regional program support. Serves as the primary coordinator for operational and administrative activities supporting the Aftersales & Training department. Provides administrative, reporting, and coordination support for Technical Information Reports (TIR), Authorization Requests (AR), warranty-related activities, and product quality investigations when required, including coverage during the absence of the Regional Field Service Engineer. This position does not perform technical investigations, root-cause analysis, warranty assessments, or Authorization Request approvals.% of time spenton each activityPRINCIPAL DUTIES & RESPONSIBILITIES25%1.Training Administration & LMS Coordination: Maintains LMS records, monitors participation and certifications, prepares training reports, coordinates training communications and supports training administration processes.25%2.Aftersales Administration & Financial Coordination: Coordinates invoice processing, payment requests, vendor documentation, expenditure tracking, purchase requisitions, administrative controls and related aftersales and training administrative activities.20%3.Training Programs & Event Coordination: Coordinates regional training programs, workshops, webinars, meetings and dealer events, including logistics, communications, attendance tracking and event support.15%4.Aftersales Reporting & Dealer Communications: Collects and analyzes dealer information, prepares reports and dashboards, and coordinates aftersales, service, warranty and training communications.10%5.TIR, Warranty & Quality Support (Backup Function): Provides administrative support for TIR, AR, warranty and quality activities during the absence of the Regional Field Service Engineer. Does not perform technical investigations or approvals.5%6.Management Reporting & Documentation: Prepares presentations, summaries, reports and maintains departmental records.7.Performs miscellaneous duties as assigned.Reports to: Sr. Manager, Aftersales & TrainingEDUCATION, EXPERIENCE & TRAININGAssociates of Arts degree or equivalent directly related work experience and preferably pursuing a Bachelor’s degree in business, accounting, or engineeringMinimum three (3) years of experience in business, sales administration, or related fieldKNOWLEDGEKnowledge of office management policies, technologies, and proceduresProject management and budget administration knowledgeUnderstanding service and parts operations, including quality and warranty systems, is a plusWorking knowledge of Learning Management System (LMS) administrationBasic usage of Power Bi software is a plusSKILLS & ABILITIESProficient PC skills in Microsoft Office applications (database, graphics, presentation, spreadsheet and word processing)Excellent written and verbal communication and presentation skillsFluent in Spanish and EnglishStrong analytical skillsProficient at Internet search techniquesPHYSICAL STANDARDSThe employee must be able to access, enter, and retrieve data using a computer. There are occasional instances requiring lifting of light to average objects (5 lbs. to 60 lbs.) and rare instances requiring lifting of heavy objects (over 60 lbs.).Requires international travel over 5% - 15% of the time, including overnight stays.Exceptional Perks That Go Beyond the BasicsJoin a workplace that invests in your well-being—mind, body, and future:Comprehensive Health CoverageMedical, dental, vision, and fertility benefits to support you through every stage of lifeFertility & Family-Building Support through WIN Fertility: Includes Adoption & Surrogacy Benefits, WINMaternity, and PowerPause, offering up to $25,000 in lifetime benefits for fertility-related services such as IVF, IUI, and preconception supportGenerous Time OffEnjoy a healthy work-life balance with paid vacation, 15 paid holidays annually, sick leave, parental leave, and MTO (Miscellaneous Time Off) for volunteering or a compelling personal needSmart Retirement PlanningBuild long-term financial security with a 401(k) plan featuring a company match and an additional Annual Retirement Contribution (ARC)Peace of MindCompany-paid Basic Life and AD&D Insurance, as well as Travel Insurance, so you're covered wherever life takes youWellness ProgramAccess a variety of tools and resources designed to support your physical and mental well-beingTuition ReimbursementPursue continued education with financial support for job-related coursework, degree programs, and professional growthExclusive Employee DiscountsSave on insurance, travel, entertainment, car purchases/rentals, retail purchases, and more#ISZA