Aftersales Product Owner

PACCAR Parts

Renton (WA)

On-site

USD 119,000 - 168,000

Full time

15 hours ago

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Benefits offered by this job

401k with company match

Pension plan

Paid time off

Tuition reimbursement

Medical, dental, and vision

EAP services

Job summary

PACCAR Parts seeks a highly motivated Product Owner to drive the Repair and Maintenance Information (RMI) platform, coordinating with global teams and aligning with EU counterparts. You will manage backlogs, define product vision, and ensure measurable business value across NA, Mexico, and Australia.

You will collaborate with architects, engineers, and business leaders to prioritize features, manage risks, and deliver scalable solutions that enhance uptime and efficiency for dealers, customers,

Qualifications

Bachelor's degree in business, IT, engineering, or related field.
7+ years' experience as a product owner or similar role in trucking or automotive industry, IT, or global companies.
Demonstrated experience with Agile development methodologies.
Knowledge of aftermarket systems such as eCat, Teamcenter, ServiceNet, or Engine RMI.
Ability to manage competing priorities across multiple stakeholder groups.
Strong analytical and problem-solving skills.
Technical aptitude and ability to communicate complex topics.
Ability to perform in a fast-paced, results-oriented environment.
Excellent organization and time management; MS Office, Adobe Suite, and SharePoint experience.

Responsibilities

Coordinate with global teams to support successful RMI program launch, including workshop engagement, deployment planning, and business readiness activities.
Serve as Product Owner for Global RMI and VIPS following product launch.
Represent the business and customers in NA, Mexico, and Australia during product lifecycle and enhancements.
Coordinate priorities with EU RMI PO and align regional stakeholders.
Support RMI- and VIPS- enhancements and integration programs through their lifecycle.
Analyze customer feedback, market trends, operational efficiency, technical debt, and business performance indicators.
Ensure product investments support uptime, operational excellence, and business growth.
Monitor product health, service performance, and customer adoption.
Advise on product priorities, roadmap updates, risks, and delivery status to stakeholders.
Ensure product decisions support uptime, security, scalability, and customer satisfaction.
Collaborate with architects, engineers, and technical leaders to define future capabilities.
Support modernization, cloud adoption, integration improvements, and debt reduction.
Own and prioritize backlogs; reprioritize based on value, risks, and changing requirements.
Work with Scrum Masters to develop epics, features, user stories, and acceptance criteria.
Participate in Agile ceremonies: sprint planning, backlog refinement, sprint reviews, and retrospectives.

Skills

Product ownership

Agile methodologies

Stakeholder management

Cross-functional collaboration

Communication

Global coordination

Education

Bachelor's degree in business, IT, engineering, or related field

Master’s degree (preferred)

Tools

Azure DevOps

Jira

SharePoint

Job description

Requisition Summary

PACCAR Parts is seeking a highly motivated and collaborative Product Owner (PO) to drive solutions for PACCAR's Repair and Maintenance Information (RMI) platform that supports dealers, customers, and internal team members. In this vital role, you will help execute a program launch for RMI, support the Aftersales Technology portfolio by translating business requirements into platform enhancements and integrations, and maintain the RMI ecosystem’s operational success.

In coordination with their EU counterpart, the PO is responsible for defining and communicating product vision, managing and prioritizing the backlog, coordinating stakeholder alignment, and ensuring solutions deliver measurable business value. This role aligns strategic product vision with management and works closely with business leaders, technical teams, subject matter experts, scrum teams, and vendors to achieve successful application outcomes that maximize uptime, improve efficiency, and support PACCAR’s strategy objectives.

Job Functions/Responsibilities

Coordinate with global teams to support successful RMI program launch, including workshop engagement, deployment planning, and business readiness activities.
Serve as Product Owner for Global RMI and the Vehicle Information Publication System (VIPS) following product launch.
Represent the business and customers in North America, Mexico, and Australia (Kenworth) throughout Global RMI product lifecycle and enhancement efforts.
Coordinate business priorities with EU RMI PO and facilitate alignment among regional stakeholders.
Support RMI- and VIPS- enhancements and integration programs through their lifecycle.
Analyze customer feedback, market trends, operational efficiency, technical debt, and business performance indicators to identify optimization opportunities.
Ensure product investments support customer uptime, operational excellence, and business growth.
Monitor product health, service performance, customer adoption, and application utilization.
Recommend product investments and communicate product priorities, roadmap updates, risks, and delivery updates to stakeholders.
Ensure product decisions support uptime, reliability, security, scalability, and customer satisfaction.
Partner with architects, engineers, functional application managers, and technical leaders to define future product capabilities.
Support modernization initiatives, cloud adoption activities, integration improvements, and technical debt reduction.
Own and prioritize product backlogs, reprioritizing work as needed based on business value, stakeholder feedback, risks, and changing requirements.
Partner with Scrum Masters or Team Coaches to develop and refine epics, features, user stories, and acceptance criteria, considering dynamic business requirements.
Participate in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.

Qualifications

Bachelor's degree in business, IT, engineering, or a related field.
7+ years' experience as a product owner or support programs in the trucking or automotive industry, IT, or global companies as PO, product manager, business analyst, or related role.
Demonstrated experience working with Agile development methodologies.
Aftermarket systems knowledge, such as eCat, Teamcenter, ServiceNet, or Engine RMI
Ability to manage competing priorities across multiple stakeholder groups.
Strong analytical and problem-solving skills.
Technical aptitude and ability to succinctly communicate complicated topics.
Ability to perform in a fast-paced, results-oriented environment.
Exceptional organization, attention to detail and time management skills.
MS Office, Adobe Suite, and Sharepoint experience.
Continuous improvement and learning to support the evolution of our department.
Motivated to provide high-quality technical products for customers and dealers.
Strong written and verbal communication

Preferred Qualifications

Master’s degree in a related field.
Direct experience as a Product Owner, Business Analyst, program or project lead, or similar business-facing technology roles.
CSPO or PSPO product owner certifications.
Experience leading cross-functional initiatives from concept through implementation.
Experience supporting enterprise applications or customer-facing technology solutions.
Knowledge of Agile tools and backlog management platforms such as Azure DevOps, Jira, or comparable systems.
Experience or training in Six Sigma
Ability to travel up to 40%, domestic and international

Additional Job Board Information

As a U.S. PACCAR employee, you have a full range of benefit options including:

401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off - minimum of 10 paid vacation days (additional days with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift

Additional Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Salary Range

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $119,100 - $168,300 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.