Technical Research Specialist

PACCAR

Renton (WA)

On-site

USD 71,000 - 97,000

Full time

4 days ago

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Benefits offered by this job

401k with company match

Pension plan

Paid time off

Tuition reimbursement

Medical, dental, vision

FSAs/HSA

Disability insurance

EAP services

Holiday gift

Job summary

PACCAR is seeking a Technical Research Specialist to provide advanced dealer and customer support for heavy‑duty truck parts. You will research, analyze, and resolve complex part information requests using BOMs, drawings, and knowledge base articles to identify saleable parts and ensure accurate, timely responses.

The role focuses on improving part information accuracy, expanding dealer self-service content, and contributing expertise to support part sales and service quality.

Qualifications

Minimum 1 year of relevant professional work experience; automotive diagnosing experience preferred
Proficient with MS Office suite and multiple web applications
Excellent verbal and written communication skills
Spanish proficiency highly desired
Demonstrated mechanical aptitude and truck knowledge a plus
Experience with Class 8 bill of materials and blueprint reading preferred
Analytical, evaluative, and problem-solving abilities
Team-oriented and collaborative
Strong customer service orientation and positive attitude
Adaptable and detail oriented

Responsibilities

Research and respond to complex part information requests using BOMs, drawings, vendor files, Knowledge Base articles, and catalogs to identify saleable replacement parts.
Analyze truck chassis configurations to validate requests and determine required components.
Develop accurate part lists identifying required components and related items for repairs.
Evaluate impact of changes to ensure parts do not negatively affect other systems.
Interpret the truck chassis number and provide part recommendations based on technical knowledge.
Share knowledge by coaching and training peers on part identification and troubleshooting methods.
Research, author, and publish Knowledge Base content to help dealer self-service and consistency.
Participate in special projects to improve service quality and process efficiency

Skills

Truck knowledge

Mechanical aptitude

Analytical thinking

Problem solving

Customer service

Team collaboration

Communication skills

Spanish language

Education

High School Diploma or Equivalent

Bachelor's Degree

Tools

MS Office

Job description

Requisition Summary

The Technical Research Specialist provides advanced customers and dealer support by researching, analyzing, and resolving complex part information requests for heavy-duty truck applications. This role uses technical resources, business systems, engineering documentation, and product knowledge to identify accurate, saleable part numbers and support timely resolution of customer inquiries. The position plays a key role in strengthening dealer support, improving part information accuracy, expanding customer self-service through knowledge base content, and contributing technical expertise that supports part sales, service quality, and overall customer experience.

Job Functions / Responsibilities

Research and respond to complex part information requests using bills of material, engineering drawings, vendor files, Knowledge Base articles, and electronic catalogs to identify saleable replacement parts compatible with original truck systems.

Analyze truck chassis configurations to validate customer requests, confirm application accuracy, and determine the components required for change-outs or replacements.

Develop accurate part lists that identify required components, new parts to be added, and any related items needed to support the requested repair.

Evaluate the impact of requested changes to ensure recommended parts do not negatively affect other truck systems, components, or configurations.

Investigate, validate, and resolve complex dealer requests by interpreting the truck chassis number, confirming the correct application, and providing part recommendations based on technical truck knowledge.

Actively share technical knowledge by coaching and training peers on part identification, troubleshooting methods, systems, and research processes.

Research, author, and publish truck-related Knowledge Base content that supports dealer self-service and improves consistency in part information responses.

Participate in special projects and contribute ideas that improve service quality, process efficiency, customer experience, and technical support capabilities.

Qualifications

Minimum of 1 year of relevant professional work experience required; automotive diagnosing experience preferred

Proficient use of MSOffice suite and ability to manage multiple web applications efficiently.

Excellent verbal and written communication skills.

Spanish proficiency highly desired.

Demonstrated mechanical aptitude, truck knowledge as a plus.

Experience in Class 8 bill of materials and blueprint reading skills desired.

Analytical, evaluative, and problem-solving abilities.

Extensive experience working in a team-oriented, collaborative environment.

Strong customer service skills with a positive attitude.
Adaptable and detail oriented.

Education

Required:High School Diploma or Equivalent.

Preferred:Bachelor's Degree or actively pursuing a degree

Additional Job Board Information

As a U.S. PACCAR employee, you have a full range of benefit options including:

401k with up to a 5% company match

Fully funded pension plan that provides monthly benefits after retirement

Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time

Tuition reimbursement for continued education

Medical, dental, and vision plans for you and your family

Flexible spending accounts (FSA) and health savings account (HSA)

Paid short-and long-term disability programs

Life and accidental death and dismemberment insurance

EAP services including wellness plans, estate planning, financial counseling and more

This position is eligible for a holiday gift

Additional Job Board Information

Salary Range:

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $70,500 - $96,690 annually. Additionally, this role is eligible for the full range of benefit options listed above.

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

PACCAR Parts is an E-Verify Employer

PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.