Aftersales Engineer — EVSE Field Diagnostics

XCHARGE North America; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health, dental, vision, and disability insurance

Flexible work schedule

Professional development opportunities

Unlimited PTO

Job summary

A fast-growing technology company in Austin, Texas is seeking a highly organized and autonomous Aftersales Engineer. This role focuses on supporting complex electrical and mechanical systems through diagnostics and documentation. Successful candidates will collaborate with engineering teams to improve product reliability and maintain compliance with safety standards. This position offers professional development opportunities, a flexible schedule, and comprehensive benefits including health and unlimited PTO.

Qualifications

• 3-5 years’ experience in field operations or customer support management.
• Strong communication skills and ability to work independently.
• Ability to travel up to 40% throughout the U.S. and Canada.

Responsibilities

• Diagnose recurring field issues and translate findings into engineering insights.
• Conduct reliability testing on mechatronic components under real-world conditions.
• Develop and maintain technical documentation for engineering teams.

Skills

Technical support

Root-cause analysis

Project management

Communication

Software debugging

Electrical safety compliance

Education

Bachelor’s degree in Engineering or related field

HV safety certification (NFPA 70E, OSHA 1910.269)

Tools

CRM software

MS Office Suite

Google Collaborative tools

Job description

A fast-growing technology company in Austin, Texas is seeking a highly organized and autonomous Aftersales Engineer. This role focuses on supporting complex electrical and mechanical systems through diagnostics and documentation. Successful candidates will collaborate with engineering teams to improve product reliability and maintain compliance with safety standards. This position offers professional development opportunities, a flexible schedule, and comprehensive benefits including health and unlimited PTO.