Afternoon Teller: Customer Care & Cross-Sell

HomeBank Texas; Seagoville (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

HomeBank Texas is seeking a diligent teller to deliver high-quality customer service at our branch. You will handle daily teller transactions, assist customers with banking questions, and contribute to branch growth by building relationships and identifying customer needs.

Ideal candidates have 1–2 years of customer service or banking experience, strong attention to detail, and the ability to multi-task in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service, cash handling, or banking experience preferred.

Responsibilities

• Process routine financial transactions, including deposits, withdrawals, transfers, wires, payments, and check cashing.
• Balance cash drawer and maintain proper cash controls in accordance with bank procedures.
• Service consumer and business accounts, including checking, savings, CDs, and IRAs.
• Explain account products, services, fees, and disclosures clearly to customers.
• Verify customer identity and documentation in compliance with CIP and regulatory requirements.
• Identify customer needs and cross-sell appropriate bank products and services.
• Assist customers with digital banking, debit cards, and general account inquiries.
• Maintain accurate records and documentation for all transactions and account openings.
• Follow security procedures and report suspicious activity per BSA/AML guidelines.
• Provide professional, courteous service and resolve customer issues promptly.

Skills

Customer service

Cash handling

Verbal and written communication

Sales orientation

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Banking software

Job description

HomeBank Texas is seeking a diligent teller to deliver high-quality customer service at our branch. You will handle daily teller transactions, assist customers with banking questions, and contribute to branch growth by building relationships and identifying customer needs.

Ideal candidates have 1–2 years of customer service or banking experience, strong attention to detail, and the ability to multi-task in a fast-paced environment.