Aftermarket Sales Manager

Laitram LLC; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Intralox, a division of Laitram, is seeking a Director of Commercial Services to lead a distributed team of five account managers across the U.S. and align with regional leaders on forecasting, tools, and strategic customers.

You will translate business priorities into actionable commercial plans, coach leaders, drive cross-functional collaboration, and own the revenue forecast for plastics, procurement, and parts. Travel up to 35% is expected.

Qualifications

• Bachelor’s degree in business, marketing, engineering, or related field, or equivalent practical experience.
• 7+ years in commercial management, account management, business development, service sales, or similar.
• 3+ years leading and developing a sales or account management team.
• Experience translating business goals into commercial priorities via planning, forecasting, and opportunity management.
• Proven ability to coach others through complex customer opportunities and escalations.
• Strong communicator who can influence across teams, regions, and levels without direct authority.
• Willingness to travel up to 35%.

Responsibilities

• Lead, coach, and develop account managers across the U.S. to manage opportunities and relationships.
• Set priorities, expectations, and MBOs aligned with business goals.
• Lead planning translating priorities into commercial goals for the team.
• Develop commercial service plans, pricing models, and opportunities to accelerate value creation.
• Act as escalation point for customer and account manager needs, remove roadblocks and align cross-functionally.
• Own the global commercial services revenue forecast and lead U.S. forecasting for plastics, procurement, Intralox parts, and LCS capacity.
• Contribute to high-value contract negotiations with customers and partners.
• Translate KPIs, customer feedback and industry trends into service improvements.]
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Skills

People leadership

Forecasting

Cross-functional collaboration

Stakeholder management

Communication skills

Education

Bachelor’s degree in business/related field

Job description

This role leads a distributed team of five account managers (and BDA) across the U.S. while tying in with other regions where continuity and best practice sharing is applicable. It owns the connection between business priorities and commercial activity, making sure the team has the forecasting, tools, and support to win.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.

Our global workforce of over 3,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years.

Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.

Resp onsibilities:

• Lead, coach, and develop account managers across the U.S. building their ability to manage opportunities and stakeholder relationships independently.
• Set clear priorities, expectations, and MBOs that connect individual performance to business goals.
• Lead annual, semi-annual, and quarterly planning translating business priorities into commercial goals for the team.
• Help develop and review commercial service plans and proposals, pricing models, and program opportunities across regions, to accelerate value creation and drive consistency.
• Act as an escalation point for key customer and account manager needs, removing roadblocks and driving cross-functional alignment.
• Own the global commercial services revenue forecast and lead U.S. forecasting for plastics, procurement, Intralox parts, and LCS capacity and coverage.
• Contribute to high-value contract negotiations with customers and integration partners, mitigating risks and optimizing win/win value.
• Translate key performance indicators, customer feedback and industry trends into practical improvements to service offerings.

Requirements:

• Bachelor’s degree in business, marketing, engineering, or a related field, or equivalent practical experience.
• 7+ years of experience in commercial management, account management, business development, service sales, or another customer-facing business role.
• 3+ years of experience leading and developing people, including supervising, coaching, and developing a sales or account management team.
• Experience translating business goals into commercial priorities through business planning, forecasting, and opportunity management.
• Demonstrated ability to coach others through complex customer opportunities, stakeholder alignment and escalations.
• Strong communicator who can influence across teams, regions, and levels without direct authority.
• Sound judgment, collaborative, highly organized, and self-managed.
• Willingness to travel up to 35% of time.