Aftermarket Sales and Service Consultant

MIRATECH; Tulsa (OK); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Annual Bonus Program

Wellness Credit

Flexible Spending Account

401k with match up to 5%

Life insurance

Disability insurance

On-site Gym

Paid sick leave

PTO

Job summary

MIRATECH is seeking a results-driven sales professional to grow service agreements for power generation. You will collaborate with field technicians, project managers and leadership to design solutions that improve customers' maintenance and operations.

The role covers the United States and Canada, requiring strong virtual and on-site engagement. Responsibilities include crafting customized proposals, managing Salesforce CRM, and driving renewals through superior customer service.

Qualifications

• Tulsa area residence or willingness to relocate.
• Bachelor's degree or equivalent work experience.
• Experience in B2B service agreements or aftermarket sales with proven sales results.
• Experience using CRM systems.
• Knowledge of engine-driven generators or construction sites is a plus.
• Excellent written and verbal communication, attention to detail and time management.
• High energy with a positive, courteous attitude; team player.
• Proficient with Microsoft Office products (Teams, Excel, Word, PowerPoint).

Responsibilities

• Prepare and deliver client presentations explaining MIRATECH's service agreements and offerings.
• Develop custom quotes with field technicians, PMs, and sales leadership to drive service package sales.
• Analyze productivity and value of customers' maintenance approaches for service agreement adoption.
• Provide cadence updates on opportunity pipeline with customer feedback on wins/losses.
• Monitor satisfaction to improve renewal rates and customer retention.
• Ensure service appointments are scheduled and executed with project scheduling teams.
• Respond to requests, generate proposals, maintain CRM in Salesforce, and propose new campaigns.
• Expand knowledge of equipment and processes to tailor consultative sales approaches.
• Plan and participate in customer visits, trade shows, and events as needed.
• Perform other duties as assigned.

Skills

B2B sales

CRM systems

Communication

Account management

Negotiation

Education

Bachelor's degree or equivalent

Tools

Salesforce

MS Office

Job description

Reports to: Aftermarket Sales & Service Leader

Cooperates with: All Departments

Primary Responsibility: This position is responsible for business development and direct sales of Master Service Agreements and any relevant parts and equipment to current and prospective customers within the Power Generation market.

This consultative sales position requires strong virtual and phone presentation skills, ability to work across many departments and stakeholders, industrial sales knowledge, and listening and problem-solving skills. By consulting with your targeted customers and internal stakeholders, you will design optimized service solutions packages which improve customers' business processes and maintenance of their equipment. This is a corporate-based sales role, and the territory will support MIRATECH's various customers throughout the United States and Canada.

Specific Duties and Responsibilities

• Prepares and executes detailed client presentations explaining the value of MIRATECH's service agreement offering, including but not limited to field technicians services, preventive maintenance, site and operator training, and remote troubleshooting support packages.
• Works directly with our field service technicians, project managers, and sales leadership team to develop custom quotes and drive sales of service agreement packages to both new and existing customers.
• Performs productivity analysis of customers' current equipment startup and maintenance approach presenting the value of signing up for a MIRATECH service agreement.
• Provides cadenced update on opportunity pipeline with customer feedback on wins and losses.
• Closely monitors customer satisfaction with their service agreements, assuring more successful renewal rates and customer retention when the term ends.
• Ensures service appointments are scheduled and executed correctly with project scheduling teams.
• Responds to customer requests, generates new proposals, maintains a CRM customer database in Salesforce, proposes new Marketing campaigns, and continuously follows up to secure deals.
• Continuously expands knowledge of customer equipment and processes to determine best consultative sales approach.
• Plan and participate in customer visits, trade shows, and other industry events occasionally and as required.
• Performs other duties as assigned.

Qualifications:

• Live in the Tulsa Oklahoma area or willing to relocate.
• Bachelor's degree from an accredited college or university, or equivalent work experience.
• Experience with business-to-business service agreement or aftermarket sales with a track record of achieving ambitious sales
• Experience with the use of CRM or other large database
• Knowledge of engine driven generators, construction sites and processes is a plus.
• Excellent written and verbal communication, attention to detail , and time management
• High energy with a positive, courteous
• Works cross functionally in a team environment with many different stakeholders.
• Proficient use of technology, i.e. Microsoft Office products, including Teams, Excel, Word, PowerPoint, and

Benefits and Perks:

• Health, Dental & Vision Insurance
• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• Disability insurance
• On-site Gym
• 5 days of paid sick leave annually
• 15 days PTO annually (prorated based on start date)

Equal Opportunity

MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce.

All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.