Aftermarket Program Manager: Projects & Customer Success

MIRATECH Corporation; Tulsa (OK); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Annual Bonus Program

Wellness Credit $350

FSA

401k with match up to 5%

Life Insurance

Disability Insurance

PTO 15 days

Sick leave 5 days

Job summary

MIRATECH Corporation in Tulsa, OK seeks an experienced Program Manager to coordinate aftermarket projects from order receipt to completion. You will serve as the main liaison between customers and internal departments to ensure on-time delivery and customer satisfaction.

The role requires strong organization, attention to detail, and multi-project management in a fast-paced environment. Collaboration with Sales, Service, Operations, and Finance is essential to align schedules, documentation, and

Qualifications

• Bachelor's degree in a related field is required or preferred.
• 3+ years in project coordination, project management, customer service, operations, or industrial business.
• Experience with industrial equipment, power generation, emissions control, manufacturing, or service operations is preferred.
• Experience with CRM/ERP systems; Syspro experience desired.
• Proficiency with Microsoft Office suite and collaboration tools.
• Ability to manage schedules, trackers, dashboards, and project reporting; Salesforce experience preferred.

Responsibilities

• Coordinate aftermarket projects from order entry through closeout.
• Develop and maintain project schedules, milestones, and trackers.
• Monitor progress and communicate risks, delays, or scope changes.
• Lead internal review meetings and track deliverables to meet commitments.
• Serve as primary customer contact during project execution.
• Provide regular status updates and manage customer communications.
• Coordinate documentation, reporting, and responses from internal teams.
• Support customer-satisfaction initiatives and issue resolution.
• Collaborate with Sales, Service, Operations, Supply Chain, Engineering, and Finance.
• Coordinate material availability, procurement, and delivery schedules.
• Maintain accurate project documentation in CRM/ERP systems.
• Assist with MSAs, contractual deliverables, and budgeting/change orders.
• Generate project status reports and executive summaries.
• Identify process improvements and cross-functional opportunities.
• Travel up to 10% as needed.

Skills

Project coordination

Project management

Customer relationships

Organizational skills

Time management

Communication

Problem solving

Cross-functional collaboration

Continuous improvement mindset

Education

Bachelor's degree in Business, Engineering, Project Management, or related field

Tools

CRM

ERP (Syspro)

Salesforce

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Outlook

Microsoft Teams

Job description

MIRATECH Corporation in Tulsa, OK seeks an experienced Program Manager to coordinate aftermarket projects from order receipt to completion. You will serve as the main liaison between customers and internal departments to ensure on-time delivery and customer satisfaction.

The role requires strong organization, attention to detail, and multi-project management in a fast-paced environment. Collaboration with Sales, Service, Operations, and Finance is essential to align schedules, documentation, and