Aftermarket Program Administrator

AAR; Greensboro, Winston-Salem, High Point (NC, NC, NC); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Salary plus bonus

Benefits package

401(k) retirement plan

Paid time off

Career development

Job summary

AAR is seeking an Aftermarket Program Administrator in Greensboro, NC to manage the end-to-end aftermarket sales lifecycle. You will handle inquiries, quotations, order entry, invoicing, and payment follow-up to accelerate revenue capture for repairs, spares, and services.

The role emphasizes strong communication, multitasking, and cross-functional collaboration with engineering, supply chain, and production teams. AAR offers competitive compensation and a comprehensive benefits package.

Qualifications

• Experience managing order-to-cash processes.
• Strong communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as primary contact for aftermarket inquiries and manage shared inbox.
• Develop and issue quotations using historical pricing and internal coordination.
• Coordinate with engineering and repair providers on scope, pricing, and certifications.
• Convert PO to sales orders and manage order entry in ERP.
• Track orders end-to-end and follow up to ensure timely progression and shipment.
• Communicate order status, lead times, and issues with customers.
• Ensure accurate invoicing and track outstanding payments.
• Collaborate with cross-functional teams across engineering, supply chain, and production.
• Identify process inefficiencies and support improvements in quoting and tracking.

Skills

Order-to-cash

Communication

Multitasking

Prioritization

Education

Business/Engineering/Supply Chain degree

Tools

Epicor

Job description

Description

The Aftermarket Program Administrator is responsible for managing the full lifecycle of aftermarket sales, including customer inquiries, quoting, order entry, fulfillment coordination, invoicing, and payment follow-up. This role is critical to improving customer responsiveness, reducing operational bottlenecks, and ensuring timely revenue capture for aftermarket repairs, spares, and services.

The Aftermarket Program Administrator is responsible for managing the full lifecycle of aftermarket sales, including customer inquiries, quoting, order entry, fulfillment coordination, invoicing, and payment follow-up. This role is critical to improving customer responsiveness, reducing operational bottlenecks, and ensuring timely revenue capture for aftermarket repairs, spares, and services.

What You Will Be Responsible For

• Serve as primary point of contact for aftermarket customer inquiries and manage shared customer care inbox.
• Develop and issue quotations using historical pricing, supplier inputs, and internal coordination.
• Coordinate with engineering and external repair providers to validate scope, pricing, and certifications.
• Convert customer purchase orders into sales orders and manage order entry in ERP system.
• T rack orders end-to-end and actively follow up to ensure timely progression and shipment.
• Communicate proactively with customers on order status, lead times, and issues.
• Ensure accurate and timely invoicing of completed work.
• T rack outstanding invoices and follow up with customers to ensure payment is received.
• C ollaborate with cross-functional teams including engineering, supply chain, and production.
• Identify process inefficiencies and support improvements in quoting, order tracking, and customer response times.

What You Need To Be Successful In This Role

• Degree in Business, Engineering, Supply Chain or equivalent experience.
• Experience managing order-to-cash processes.
• S trong communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Three plus (3+) years of aerospace aftermarket, MRO, or customer support experience preferred.
• Familiarity with ERP systems (Epicor preferred) preferred.
• Background in pricing analysis or technical sales support preferred.

The rewards of your career at AAR go far beyond just your salary:

• Competitive salary and bonus package.
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Generous paid time off program.
• Professional development and career advancement opportunities

Physical Demands/Work Environment

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility.
• Must be able to sit and work effectively at computer terminals for extended periods of time.
• Must be able to work assigned schedule with minimal absences.

AAR provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and/or hiring process, please advise Human Resources.

Job

Operations

Primary Location

United States-North Carolina-Greensboro-Aircraft Reconfig Technologies

Schedule

Full-time

Overtime Status

Exempt

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.