Aftermarket Growth Director (US)

Milacron; Batavia Township (OH); On-site; USD 150,000 - 230,000; Full time

Job summary

Milacron is seeking a Director of Aftermarket Operations (US) to lead the aftermarket team from Batavia, Ohio. You will drive above-market revenue growth through field service leadership, retrofit/rebuild management, and strategic execution spanning parts, service, and digital solutions.

This role demands a track record of scaling aftermarket businesses, strong financial oversight, and the ability to partner across sales, marketing, and operations to improve forecast accuracy, customer

Qualifications

• Bachelor’s degree in sales, marketing, business or engineering, Master’s degree preferred.
• Professional experience of 10+ years in a progressively responsible sales management position.
• Demonstrated track record of leading the growth of an aftermarket business; Experience developing and marketing new Aftermarket solutions is desirable.
• Knowledge of technical/industrial equipment, plastics and/or plastics machines is a plus.
• Solid leadership and matrix team management skills are required.
• Experience upgrading teams, processes and systems, and as well as effective problem-solving skills are key.
• Experience with negotiations, scheduling, and project management.
• Proven use of digital strategies to drive expansion of the business.

Responsibilities

• Drive aftermarket revenue growth through data-driven strategy, digital tools, and AI to increase market share, attachment rates, and margin.
• Lead and execute aftermarket strategies, offerings, and initiatives in partnership with strategic accounts, regional sales, and marketing.
• Own and optimize the end-to-end aftermarket quote-to-order process (parts, service, retrofit/rebuild), leveraging automation and AI for speed, accuracy, and scalability.
• Deliver on Milacron’s Value Creation Plan (VCP) by streamlining processes, improving forecast accuracy, and enhancing customer experience.
• Provide strong financial leadership, including budgeting, forecasting, pricing/discount governance, and profitability management.
• Lead, develop, and train high-performing teams; structure effective training programs and ensure strong productivity and resource allocation.
• Quarterback business-critical and cross-functional projects that improve sales effectiveness, operational efficiency, and revenue generation.
• Act as the customer advocate by deeply understanding customer needs across the value chain; own NPS and drive continuous improvement in satisfaction and demand.
• Oversee aftermarket operations including parts forecasting, inventory, warehousing, market intelligence, and working capital optimization.
• Communicate clearly and consistently with executive leadership on performance, risks, gaps, and strategic needs for the aftermarket business.

Skills

Leadership

Sales management

Strategic thinking

Digital strategies

Education

Bachelor’s degree in sales, marketing, business or engineering

Master’s degree preferred

Job description

Milacron is seeking a Director of Aftermarket Operations (US) to lead the aftermarket team from Batavia, Ohio. You will drive above-market revenue growth through field service leadership, retrofit/rebuild management, and strategic execution spanning parts, service, and digital solutions.

This role demands a track record of scaling aftermarket businesses, strong financial oversight, and the ability to partner across sales, marketing, and operations to improve forecast accuracy, customer