Aftermarket Account Manger

Actalent; Independence (KY); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Commission

Bonus structure

Strong benefits

Job summary

Actalent seeks an Aftermarket Account Manager to serve as the primary contact for customers requiring service and support for equipment. You will manage aftermarket service projects from start to finish, coordinating resources and supporting field activities to ensure customer satisfaction.

The role combines project management, technical support, and account management to deliver outstanding service and accurate project completion, with a strong emphasis on on-site collaboration at the

Qualifications

• Associates Degree in Engineering Discipline or equivalent.
• Proven customer service skills and experience.
• Excellent verbal and written communication.
• Ability to troubleshoot technical issues for customers.
• Demonstrated project management experience.
• Solid account management capabilities.

Responsibilities

• Create, document, and manage field and in-house service projects.
• Coordinate service activities and provide timely updates to customers.
• Submit field service documentation for invoicing.
• Provide technical and service support via phone and email.
• Collect, analyze, and present service data and reports.
• Support field technicians during onsite repairs and coordinate logistics.
• Review operating data and device history to diagnose issues.
• Coordinate with Engineering, Parts, Sales, Accounting, Production, and Service teams.
• Prepare accurate parts and service quotations.
• Develop and maintain strong customer relationships as primary contact.

Skills

Customer service skills

Strong communication skills

Troubleshoot technical issues

Project management experience

Account management skills

Education

Associates Degree in Engineering Discipline

Tools

Job description

Job Title: Aftermarket Account Manager

Job Description

The Aftermarket Account Manager is the primary contact for customers seeking service and support for equipment. This role involves managing aftermarket service projects from start to finish, coordinating resources, supporting field service activities, and building strong customer relationships. The position combines project management, technical support, and account management to provide exceptional customer service and ensure accurate and efficient project completion.

Responsibilities

• Create, document, and manage field and in-house service projects.

• Coordinate service activities and provide timely project updates to both internal and external customers.

• Collect, review, and submit field service documentation for invoicing.

• Provide technical and service support to customers, distributors, and end users via phone and email.

• Collect, analyze, and present service data, operating trends, and written reports.

• Support field service technicians during onsite repairs by coordinating parts, technical information, customer communication, and logistics.

• Review operating data, service history, alarm history, and machine performance to assist in diagnosing equipment failures and developing service recommendations.

• Coordinate with Engineering, Parts, Sales, Accounting, Production, and Service departments to ensure customer requests are handled efficiently.

• Prepare accurate parts and service quotations.

• Develop and maintain strong customer relationships by serving as the primary point of contact throughout the service process.

• Assist in resolving customer concerns while identifying opportunities to improve service and increase customer satisfaction.

• Direct non-aftermarket requests to the appropriate internal departments.

• Continuously develop expertise in equipment, products, and internal processes.

Essential Skills

• Associates Degree in an Engineering Discipline

• Customer service skills

• Strong communication skills

• Ability to troubleshoot technical issues for customers

• Project management experience

• Account management skills

Additional Skills & Qualifications

• Experience in mechanical engineering

• Mechanical hands-on experience

• Report writing experience

Work Environment

This is a fully on-site position, Monday through Friday, 8 AM to 5 PM at the Independence, KY site. It offers a great opportunity for an entry-level engineer to develop skills and grow within the organization. The role includes commission, along with strong benefits and a bonus structure. The company is known for its strong work culture.

Job Type & Location

This is a Contract to Hire position based out of Independence, KY.

Pay and Benefits

The pay range for this position is $33.65 - $38.46/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Independence,KY.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.