Afterhours IT Service Desk Specialist Remote Support

Buchanan Technologies; Wichita, Northern (KS, KY); Hybrid; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Paid training

Certification assistance

Progression opportunities

Employee recognition programs

Zusammenfassung

Buchanan Technologies is seeking an Afterhours Service Desk Analyst to be the first point of contact for customers across North America. You will troubleshoot hardware, software, password, and connectivity issues while supporting Windows/Microsoft 365, mobile devices, and common business apps with clear, empathetic communication.

The role features 12‑hour shifts (days or nights) with potential weekend work, paid training, and career development.

Qualifikationen

• High School Diploma or equivalent.
• Strong customer service and communication skills.
• Basic computer proficiency.
• Ability to type and document information accurately while speaking with customers.
• Ability to work independently and within a team environment.

Aufgaben

• Deliver friendly, professional, and empathetic support to end users.
• Create positive customer experiences during every interaction.
• Communicate technical information in a clear, easy-to-understand manner.
• Manage customer expectations and follow through on commitments.
• Maintain a high level of customer satisfaction and professionalism.
• Troubleshoot hardware, software, password, access, email, printing, and connectivity issues.
• Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications.
• Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents.
• Perform account administration tasks including password resets and user access requests.

Jobbeschreibung

Buchanan Technologies is seeking an Afterhours Service Desk Analyst to be the first point of contact for customers across North America. You will troubleshoot hardware, software, password, and connectivity issues while supporting Windows/Microsoft 365, mobile devices, and common business apps with clear, empathetic communication.

The role features 12‑hour shifts (days or nights) with potential weekend work, paid training, and career development.