Remote IT Service Desk Analyst

Buchanan Technologies; Wichita, Northern (KS, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid training

Career development

Certification assistance

Advanced compensation

Job summary

Buchanan Technologies is seeking a Service Desk Analyst to be the first point of contact for customers across North America and globally. The role blends customer service with technical support, assisting users via phone, chat, email, and self-service channels while resolving issues and ensuring a positive experience.

Training and career growth are provided, with opportunities to advance into senior roles or specialist teams.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Basic computer proficiency and typing accuracy.

Responsibilities

• Deliver friendly, professional support to end users.
• Troubleshoot Windows, apps, password, email, printing, connectivity issues.
• Document incidents and resolutions in the ticketing system.

Skills

Customer service

Communication

Typing

Independent and team work

Education

High school diploma

Associate's or Bachelor's degree in IT/CS

IT certifications (CompTIA A+, ITIL Foundation)

Tools

Active Directory / Entra ID

Microsoft 365

Microsoft Windows 10/11

Outlook / Exchange Online

VPN / remote access tools

Job description

Buchanan Technologies is seeking a Service Desk Analyst to be the first point of contact for customers across North America and globally. The role blends customer service with technical support, assisting users via phone, chat, email, and self-service channels while resolving issues and ensuring a positive experience.

Training and career growth are provided, with opportunities to advance into senior roles or specialist teams.