Aftercare Manager

Knox Area Rescue Ministries; Knoxville (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

The Knoxville-area Rescue Mission (KARM) is seeking an Aftercare Manager to oversee the Aftercare program and help participants transition to independent community living. You will work closely with participants, staff, volunteers, and partners to ensure access to resources and support beyond homelessness.

The role emphasizes supervision, process development, and collaborative problem solving. Ideal candidates have 2–3 years in relational ministry, a Bachelor’s degree or equivalent, and strong

Qualifications

• Bachelor’s degree or equivalent education and experience.
• 2–3 years of related experience preferred.
• Experience in relational ministry and trauma-informed approach.

Responsibilities

• Engage with Aftercare participants to build trust and provide encouragement.
• Coordinate with Case Managers and Housing Coordinators to plan transitions.
• Maintain participant progress records and program outcomes.
• Supervise Aftercare staff and volunteers.
• Collaborate with Director of Aftercare on program development.
• Support eviction-prevention and community resource linkage.

Skills

Empathy

Leadership

De-escalation

Relational ministry

Organization

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Position DetailsJob Title: Aftercare ManagerDepartment: AftercareReports to: Director of AftercareStatus: Exempt, Full TimeJob Description:The Aftercare Manager is responsible for overseeing key elements of KARM’s Aftercare program. This individual will serve closely with Aftercare participants, staff, volunteers, and community partners to ensure that participants receive the resources and support needed to be successfully integrated into community living apart from the homeless environment. Some of the key elements associated with the Aftercare Manager role include providing personnel and process supervision and working alongside the Director of Aftercare and others to develop, coordinate, execute, and administrate some of the program elements that are centrally important to the function and viability of the Aftercare program.Who you are:Ability to establish trust, safety, consistency, and hope in working with Aftercare participantsAbility to show grace, be hospitable, and be an example of servant leadershipAbility to show compassion, set appropriate limits, and exercise mature judgmentAbility to provide supervision to select staff membersAbility to develop, coordinate, execute, and administrate key program featuresAbility to safely diffuse tense situations and to de-escalate potentially harmful or violent situationsEssential problem-solving skillsGeneral organizational, administrative, and follow-up skillsWhat you’ll do (just the basics):Engage in interaction with Aftercare participants to establish relationships and offer general support and encouragement through the phases of transitionCoordinate with KARM staff members (particularly Case Managers and Housing Coordinators) to identify and attend to guests who are ready to transition out of KARM and into the communityCollaborate with Aftercare staff members to develop Aftercare transition plans and to assist participants in accessing community resourcesMaintain accurate records of participant progress and program outcomesCollaborate with community partners to expand available support for Aftercare participantsProvide general training and support to staff and volunteers who work with Aftercare participantsDirectly supervise select Aftercare staff membersCollaborate directly with the Director of Aftercare to address issues related to general management of the Aftercare programAssist with key elements of program development and implementation, including the creation and oversight of processes/logistics that drive efficiency and effectiveness aimed at continuous program improvementProvide general awareness and oversight (generally through delegation) related to all elements associated with Aftercare Companion pairings, Operation Move-In workers, and Community Group Leaders (staff and volunteers)Coordinate to enroll participants in the Aftercare program and assign caseloadsMaintain an ongoing understanding related to issues of volunteer performance and needsServe as the point person to make church contacts in the interests of eviction preventionCoordinate work schedules and general task completion for all Aftercare Coordinators, Team Members and InternsManage all administrative elements related to payroll, time-off requests, etc. for direct reportsEstablish and maintain a working relationship with external housing managers, case managers, etc.Maintain, either directly or via delegation, the accuracy of general electronic files/folders that support the Aftercare programCommunicate clearly and consistently with the Aftercare team regarding any issues of concern or celebration related to Aftercare participantsParticipate in Aftercare team meetings and required KARM events and trainingsPerform other duties as assignedBonus Points:2-3 years related experience preferredEducation/Experience:Bachelor’s degree or equivalent education and experience2-3 years of related experience preferredExperience and strong history in relational ministryExperience leading with a basic understanding of traumatic life experiences such as mental illness, alcohol and drug addiction issues, physical and sexual abuse, and povertyHigh degree of flexibility and resourcefulnessCompetent user of Microsoft Office applications and other office equipmentCPR and basic First AidWorking Conditions:Office SettingMinistry campus facility where emergency rescue services are provided and some offsite engagementExposure to stressful client situations requiring compassion and discernmentWalking, standing, sitting, bending, and minimal lifting requiredSome local travel may be required for various purposesAttendance at meetings and special events, occasionally on weekends or during evening hoursEducation/Experience:Bachelor’s degree or equivalent education and experience2-3 years of related experience preferredExperience and strong history in relational ministryExperience leading with a basic understanding of traumatic life experiences such as mental illness, alcohol and drug addiction issues, physical and sexual abuse, and povertyHigh degree of flexibility and resourcefulnessCompetent user of Microsoft Office applications and other office equipmentCPR and basic First Aid