After-School Program Youth Mentor

ADP, Inc.; Springfield (MA); On-site; USD 25,000 - 28,000; Full time

Job summary

New North Citizens’ Council (NNCC) is seeking a Youth Mentor to guide and supervise 11–18-year-olds in after-school programs. You will help facilitate activities, promote safe and inclusive spaces, and foster positive youth development in a community setting.

Work as part of the Youth Services team, contributing to educational, recreational, and enrichment activities while maintaining strong communication with staff and families.

Qualifications

• High school diploma or equivalent required.
• Interest in adolescent development and positive youth programs.
• Ability to build supportive relationships with youth.

Responsibilities

• Build positive, supportive, professional relationships with participating youth.
• Serve as a positive role model and encourage responsibility, teamwork, and respectful behavior.
• Provide active supervision to ensure safety and wellbeing of participants.
• Encourage youth participation and create an inclusive environment.
• Support youth in resolving conflicts with leadership assistance when needed.
• Maintain accurate attendance records and program documentation.

Skills

Interest in working with adolescents

Strong communication

Interpersonal skills

Teamwork

Professional boundaries

Conflict management

Education

High school diploma, GED/HiSET, or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Manual Labor Springfield, MA, US

Salary Range: $18.00 To $20.00 Annually

Department: Program Supervisor
Reports To: Director of Finance

FLSA Status: Non-Exempt (Hourly)
Location: Springfield, MA
Employment Type: Full-Time

Salary Range : $18-$20

About New North Citizens’ Council (NNCC)

New North Citizens' Council, Inc. is a community-based nonprofit organization dedicated to empowering individuals and families through education, workforce development, housing support, youth services, and community engagement. For decades, NNCC has been committed to creating pathways to opportunity and strengthening communities through impactful programs and services.

Position Summary

The Youth Mentor provides positive guidance, supervision, and support to youth ages 11–18 participating in NNCC’s after-school programs. Working as part of the Youth Services team, the Youth Mentor helps facilitate educational, recreational, and enrichment activities while creating a safe, inclusive, and engaging environment that promotes positive relationships, personal growth, and youth development.

Essential Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)

• Build positive, supportive, and professional relationships with participating youth.
• Serve as a positive role model and encourage responsibility, confidence, teamwork, and respectful behavior.
• Provide active supervision to ensure the safety and well-being of participants.
• Encourage youth participation and help create an environment where young people feel welcomed, respected, and included.
• Support youth in resolving conflicts and making positive choices, with assistance from program leadership when appropriate.
• Recognize participant concerns and communicate behavioral, safety, or other significant issues to appropriate program staff.

Program Activities

• Assist with planning and implementing after-school programs, clubs, and enrichment activities for youth ages 11–18.
• Help facilitate lesson plans and structured educational, recreational, social, and skill-building activities.
• Organize and lead small- and large-group activities.
• Encourage youth participation in activities that promote academic success, leadership, creativity, health, and personal development.
• Assist with special events, field trips, community activities, and other program initiatives.

Program Safety & Operations

• Maintain consistent program schedules and support smooth transitions between activities.
• Follow and enforce all program safety rules, emergency procedures, and participant supervision requirements.
• Maintain accurate attendance records, activity logs, incident reports, and other required program documentation.
• Maintain awareness of participant dietary restrictions and allergies and follow established procedures when distributing meals and snacks.
• Help maintain clean, organized, and safe program spaces.
• Participate in staff meetings, trainings, and professional development as required.
• Perform other related duties as assigned.

Required Qualifications

• High school diploma, GED/HiSET, or equivalent.
• Interest in working with adolescents and supporting positive youth development.
• Ability to establish appropriate, supportive relationships with youth ages 11–18.
• Strong communication, interpersonal, and teamwork skills.
• Dependable, patient, energetic, and able to serve as a positive role model.
• Ability to respond appropriately to conflicts, behavioral concerns, and emergency situations.
• Ability to maintain appropriate professional boundaries and participant confidentiality.
• Ability to successfully complete required background checks and program training..

Preferred Qualifications

• Previous experience working with youth in an after-school, educational, recreational, mentoring, camp, or community-based setting.
• Coursework or degree in Education, Human Services, Social Work, Youth Development, or a related field.
• CPR/First Aid certification.
• Bilingual and bicultural (English/Spanish).

Core Competencies

• Safety & Supervision
• Communication & Relationship Building
• Reliability & Accountability

Work Environment & Physical Requirements

Work is performed primarily in after-school and community-based settings and may include indoor and outdoor activities, field trips, and special events. The position requires regular interaction with youth and the ability to actively participate in recreational and program activities.

The employee may be required to stand, walk, bend, kneel, and move throughout program spaces for extended periods and lift or carry program materials weighing up to 25 pounds. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Equal Employment Opportunity Statement

New North Citizens’ Council is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law.

ADA & Reasonable Accommodation Statement (REQUIRED)

NNCC is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).

Employment with NNCC is at-will and may be terminated by either the employee or the organization at any time, with or without cause or notice, in accordance with applicable law.