After-Sales Service Manager

Premier Tech; Westview Gardens (AL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance

Life insurance

401(K) retirement plan with company 1:

Job summary

PremierTech Systems and Automation is seeking a leader to head a field service team, enhancing facility efficiency through robotics and automation. You will drive performance, coach staff, and maintain strong client relationships while ensuring safety and quality in service delivery.

The role requires engineering credentials, proven leadership, and strong communication to coordinate across customers and internal teams. Expect travel and ongoing collaboration with clients to optimize outcomes.

Qualifications

• Technical background: degree in engineering or related field.
• Proven leadership experience coaching and motivating a team.
• Customer-focused with ability to understand client needs.
• Strong communication across multiple stakeholders.
• Solid business understanding and project coordination ability.
• Able to manage several projects simultaneously to completion.

Responsibilities

• Lead a team of field service technicians and drive performance.
• Promote health and safety to mitigate risks and issues.
• Coach team members to optimize skills and outcomes.
• Engage in customer calls and visits to sustain strong relationships.
• Monitor performance indicators to improve customer experience and finances.
• Travel approximately 25% annually to support field operations.

Skills

Leadership

Customer focus

Communication

Business IQ

Project management

Education

Engineering degree or related field

Job description

Your future work environment

• Montgomery, Alabama, United States

Your future team

At PremierTech Systems and Automation, we enhance our clients' manufacturing facility efficiency by integrating innovative and high-value systems leveraging the full potential of robotics. We are among the largest conditioning, handling, and packaging automated equipment suppliers in the world - whether for nutrition, agriculture, organics or industrial products.

What we offer

• Health, vision, and dental insurance plans
• Short-Term & Long-Term Disability
• Life insurance
• Health savings and flexible spending accounts
• Telehealth
• Team member and family assistance program
• 401(K) retirement plan with company match
• Skills development through our University of Premier Tech platform

starting the first of the month following 30 days of employment

Your future role

• Lead a team of field service technicians
• Promote health and safety to mitigate risks and safety issues
• Coach your team members to leverage their skills and optimize overall performance
• Drive high-level retention rates, engaging your team member through open and frequent communication
• Participate in customer calls and visits to help create and sustain a strong relationship
• Monitor and analyze performance indicators to improve customer experience and financial deliverables
• Seek and support new business opportunities through internal networking - sales representative, client success manager, help desk, etc.
• Leverage your team's field presence to fuel growth - service agreements, parts management, upgrades, optimizations, training, etc.
• Provide field support to your team
• Communicate with team members and customers after work hours
• Travel approximately 25% of your time annually

Required skills

• Technical background: a degree in engineering or related field
• Leadership experience: proven track record of successfully leading, coaching and motivating a team
• Customer focus: dedication to understanding and meeting customer needs, ensuring high levels of satisfaction and long-term relationships.
• Communication: effective communication skills are essential for fostering collaboration between different stakeholders
• Business IQ: a strong understanding of business principles
• Abilities to manage several projects at once and successfully bringing them to completion

Do these words spark your interest?

After-sales, travel, field service, customer service, leadership

Do your eyes light up when you read about this great opportunity?