After Sales Service Manager

SYNTEGON; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday per year + public & 28

Christmas shutdown period

Healthcare (Simply Health)

Pension Scheme with Aviva

Life Assurance benefit (7x annual)

Cycle to work/Tech Scheme

Discretionary bonus

Job summary

Syntegon Technology GmbH seeks an experienced after-sales sales professional to expand service opportunities with current and new customers. You will manage opportunities through the full cycle, engaging with decision-makers, and driving measurable growth in service projects.

Responsibilities include proactive prospecting, negotiation, and closing contracts, with a focus on field engagement and forecasting accuracy. Competitive salary and comprehensive benefits are offered.

Qualifications

• At least 5 years of experience in after-sales service management.
• Experience in packaging industry or similar capital equipment.
• Proven track record of winning new service business and expanding accounts.

Responsibilities

• Identify and develop after-sales opportunities within existing and target accounts.
• Build trusted relationships with customers at all levels and manage opportunities from prospecting to closure.
• Prepare offers in SAP and follow-up quotations to secure orders; maintain forecasts in CRM.

Skills

After-sales service management

Packaging industry experience

New service business development

Account management

Sales negotiations

Self-motivated

Tools

SAP

CRM systems

Job description

Описание:

We are ready to try something new. Are you? Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With streamlined processes, innovative technologies, and efficient solutions, we help our customers achieve their goals. Among other examples, we ensure that vaccines are safely filled and that pharmaceuticals are produced reliably and in compliance with regulations. We even help package your favorite chocolate and snacks quickly and with high precision. We at Kliklok, a Syntegon company based in Bristol, UK, have been a global leader in secondary packaging machinery for over 50 years, serving industries such as bakery, snack, cereal, frozen and refrigerated foods, and confectionery. We design, manufacture, and deliver innovative cartoners, sleevers, and handling equipment worldwide, supported by our trusted global partners and dedicated service.

Задачи:

Proactively identify and develop new after-sales opportunities within existing and target accounts, taking a hunter mentality to uncover customer needs, create demand and generate incremental service and modernization business. Build and maintain trusted, long-term relationships with customers at all organizational levels, from operational contacts to senior decision-makers, acting as a credible and persistent partner throughout the sales cycle. Take ownership of opportunities from initial prospecting through negotiation and contract closure, using a consultative and tenacious approach to overcome objections and turn customer needs into tangible sales opportunities. Prepare, offers in SAP and follow-up quotations to secure orders. Maintain accurate opportunity records, clear action plans and reliable monthly/quarterly/yearly forecasts in the CRM system. Negotiate service contract terms and ensure closure of contract Spend over 60% of your time in direct customer engagement in the field.

Требования:

At least 5 years’ experience in after sales service management, Experience in the packaging industry, or from similar capital equipment manufacturers Demonstrable track record of proactively winning new service business, expanding existing customer accounts and achieving measurable sales growth. Self-motivated and resilient sales professional who actively seeks opportunities rather than waiting for inbound enquiries, and who consistently follows through until business is secured.

Additional Information

We believe work should be both rewarding and enjoyable. You’ll be part of an open-minded, supportive team where collaboration, growth, and new ideas are encouraged.

• Competitive salary
• 25 days holiday per year + public holidays increasing to 28 after 5 years’ service
• Christmas shutdown period
• Simply Health Medical Cashback plan
• Pension Scheme with Aviva
• ER contribution 4%, EE contribution 5% (min)
• Life Assurance benefit of 7 x annual salary (Provided by Yu-Life)
• Cycle to work/Tech Scheme (once passed probation)
• Discretionary company bonus scheme linked to company performance

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