After Sales Operator

Cnected; Haines City (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Professional development and training

Growth and advancement opportunities

Collaborative team environment

Job summary

Pinnacle Sales Group, based in the United States, seeks an attentive After Sales support specialist to handle incoming calls, perform clerical duties, and follow up on customer issues. This role emphasizes strong relationship-building, clear communication, and teamwork in a fast-paced environment.

Ideal candidates bring a professional phone demeanor, good listening skills, basic computer skills, and prior customer service experience to contribute to timely resolutions and customer satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• Clear, courteous phone manner and strong communication skills.
• Good listening, organization, and multitasking abilities.
• Basic computer skills and willingness to learn phone systems.
• Reliable, professional, and attentive to detail.
• Previous customer service or call center experience.

Responsibilities

• Answer and transfer incoming phone calls for After Sales Team
• Perform clerical and administrative services for After Sales Team
• Follow up on minor customer issues
• Special Projects as Needed

Skills

Phone etiquette

Communication

Active listening

Basic IT skills

Attention to detail

Customer service

Education

High school diploma or equivalent

Job description

This role supports the After Sales Team by answering and transferring incoming phone calls, providing clerical and administrative assistance, and following up on minor customer issues to ensure timely resolution. This role is ideal for someone who enjoys building strong relationships, communicating with confidence, and supporting both customers and team success in a fast-paced environment.

For over 45 years, Pinnacle Sales Group has represented premier appliance, kitchen, plumbing, and outdoor living brands across key U.S. markets. What makes Pinnacle different is our commitment to partnership, professionalism, integrity, responsiveness, and delivering an outstanding experience for both our customers and our team.

We are looking for individuals who embody our core values by leading with professionalism, building trust through relationships, communicating with urgency and respect, supporting team success, and consistently doing the right thing.

Our Core Values

• Excellence is the Standard - We strive to deliver an outstanding experience in every interaction.
• Do the Right Thing - Empowered to do right, in every instance, every time with a positive team attitude.
• Be Bold - Take risks, be courageous and decisive for the greater good.
• Win with Integrity - Success is our goal, guided by principle, honor, and virtue.

Who Thrives Here

People who thrive at Pinnacle Sales Group are relationship-focused, dependable, proactive, and team-oriented, and they live out our core values every day. They enjoy helping customers, supporting teammates, solving problems, and creating positive experiences that build long-term trust and loyalty.

If you are passionate about customer relationships, teamwork, and delivering exceptional service while representing a company built on strong values and long-term partnerships, Pinnacle Sales Group would love to meet you.

Qualifications

Ideal Candidate Profile

• High school diploma or equivalent preferred.
• Clear, courteous phone manner and strong communication skills.
• Good listening, organization, and multitasking abilities.
• Basic computer skills and willingness to learn phone systems.
• Reliable, professional, and attentive to detail.
• Previous customer service or call center experience.

Responsibilities

What You'll Do

Operator / Administrative Duties

• Answer and transfer incoming phone calls for After Sales Team
• Perform clerical and administrative services for After Sales Team
• Follow up on minor customer issues
• Special Projects as Needed

Backup Duties

• After Sales Representative
• Parts Specialist

Benefits:

Why Pinnacle Sales Group

• Established and respected organization with over 45 years of industry success
• Entrepreneurial, team-oriented culture built around strong values
• Strong leadership support and ongoing training
• Premium portfolio of nationally recognized brands
• Collaborative environment focused on partnership and professionalism
• Opportunity for long-term career growth and advancement
• Company culture centered around Excellence, doing the right thing, bold action, and winning with integrity

Compensation & Benefits

• Competitive compensation package
• Health benefits
• Paid time off
• Professional development and product training
• Growth and advancement opportunities
• Supportive and collaborative team environment

About us

For over 45 years, Pinnacle Sales Group has delivered expert sales, marketing and distribution support for premier kitchen and outdoor brands across key regions of the United States, including the Southeast, Northeast, Midwest and Mid-Atlantic.

In 2021, we expanded our footprint to include New Jersey, New York, Connecticut, Rhode Island, Massachusetts, Maine, Vermont and New Hampshire. Today, our coverage spans 24 states, Washington D.C., and the Caribbean

Pinnacle specializes in serving the appliance, outdoor living and plumbing sectors within the building, remodeling and kitchen design industries. We proudly represent a carefully selected portfolio of innovative manufacturers, offering a comprehensive suite of products, services, training and support to every level of the channel.

Leveraging our proprietary Customer Relationship Management (CRM) system, Pinnacle delivers targeted marketing support across the entire distribution chain. With a CRM database of over 70,000 professionals, we are uniquely positioned to build and strengthen brands from the manufacturer to the end user.

Legal

Pinnacle Sales Group, is an equal opportunity employer and makes employment decisions on the basis of merit, qualifications, and business needs.