After-Hours IT Support Specialist (Entry Level)

Compass Health Network; Clinton (MD); On-site; USD 34,000 - 47,000; Full time

Job summary

Compass Health Network seeks a Technology Specialist for the Clinton after-hours shift. This entry-level role provides remote and on-site IT support, monitoring, and ticket resolution to keep healthcare teams connected during off-hours.

You will handle hardware and software issues, assist with installations and imaging, and maintain service desk records in a mission-driven environment that serves communities with limited access to care.

Qualifications

• Entry-level IT support targeted for after-hours operations.
• Support end users with hardware, software, and system issues.
• Documentation and ticketing in service desk tools.

Responsibilities

• Monitor service desk tickets, calls, and emails during after-hours shifts.
• Provide entry-level troubleshooting and resolution for hardware, software, and system issues.
• Support end users on-site and remotely, escalating as needed.
• Assist with installations, imaging, upgrades, and repairs.
• Maintain accurate documentation and service desk records.
• Participate in weekend on-call rotation and meet SLAs.

Skills

Troubleshooting

End-user support

Documentation

Communication

Education

High School/GED

Associate/Bachelor’s degree in CS or related field preferred

Job description

Compass Health Network seeks a Technology Specialist for the Clinton after-hours shift. This entry-level role provides remote and on-site IT support, monitoring, and ticket resolution to keep healthcare teams connected during off-hours.

You will handle hardware and software issues, assist with installations and imaging, and maintain service desk records in a mission-driven environment that serves communities with limited access to care.