Technology Specialist - After Hours

Compass Health Network; Clinton (MD); On-site; USD 34,000 - 47,000; Full time

Job summary

Compass Health Network seeks a Technology Specialist for the Clinton after-hours shift. This entry-level role provides remote and on-site IT support, monitoring, and ticket resolution to keep healthcare teams connected during off-hours.

You will handle hardware and software issues, assist with installations and imaging, and maintain service desk records in a mission-driven environment that serves communities with limited access to care.

Qualifications

• Entry-level IT support targeted for after-hours operations.
• Support end users with hardware, software, and system issues.
• Documentation and ticketing in service desk tools.

Responsibilities

• Monitor service desk tickets, calls, and emails during after-hours shifts.
• Provide entry-level troubleshooting and resolution for hardware, software, and system issues.
• Support end users on-site and remotely, escalating as needed.
• Assist with installations, imaging, upgrades, and repairs.
• Maintain accurate documentation and service desk records.
• Participate in weekend on-call rotation and meet SLAs.

Skills

Troubleshooting

End-user support

Documentation

Communication

Education

High School/GED

Associate/Bachelor’s degree in CS or related field preferred

Job description

Technology Specialist - After Hours

Department: Information Technology Services

Employment Type: Full Time

Location: Clinton - Community Drive

Compensation: $29.22 / hour

Description

Be the reliable tech support our teams count on—when it matters most.

Schedule: Monday - Friday, 12 am to 8 am, Weekend on call about every 12 to 14 weeks.

The Technology Specialist After Hours provides entry-level technical support and monitoring during second and third shifts, helping ensure our systems remain reliable and our staff stay connected while serving communities where access to care matters most. This role supports end users through troubleshooting, system support, and timely responses to service desk requests in a collaborative, mission-driven environment.

This is a great opportunity for someone who is beginning their IT career, enjoys solving problems, and wants hands-on experience supporting technology that directly impacts healthcare delivery and patient access—especially during off-hours when dependable support is critical.

Key Responsibilities

• Monitor and respond to service desk tickets, calls, and emails during after-hours shifts
• Provide entry-level troubleshooting and resolution for hardware, software, and system issues
• Support end users both on-site and remotely, escalating issues as appropriate
• Assist with hardware and software installations, imaging, upgrades, and repairs
• Maintain accurate documentation, inventory, and service desk records
• Participate in weekend on-call rotation and support service level goals

Education, Skills, Knowledge and Expertise

• High School/GED required
• Associate/Bachelor’s degree in Computer Science or related field preferred

WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS:

• At least one (1) year experience preferred

You’ll be a great fit for this role if you:

• Enjoy troubleshooting and learning new technologies in a real-world environment
• Are calm, responsive, and dependable during evening and overnight shifts
• Communicate clearly and professionally with non-technical users
• Take pride in supporting teams that deliver essential services to rural communities
• Are eager to grow your IT skills while contributing to a mission that inspires hope and promotes wellness