After-Hours Coordinator

CareStar, Inc; Ohio; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company in healthcare case management is seeking an After-Hours Coordinator. This role involves handling calls, supporting consumers and service providers, and maintaining high standards of confidentiality. Ideal candidates will have customer service experience and a strong understanding of medical terminology. Join CareStar, Inc. to make a positive impact in the community.

Benefits

Competitive salary based on experience

Comprehensive benefits package

Employee Stock Ownership Program (ESOP)

401(k) matching contribution

Paid vacation and holidays

Qualifications

• High school diploma required.
• At least one year of clerical or customer service experience preferred.
• Knowledge of medical terminology is a plus.

Responsibilities

• Handle incoming calls and provide assistance as needed.
• Document calls accurately and ensure follow-up.
• Respond to urgent situations and make appropriate referrals.

Skills

Effective oral communication

Written communication

Customer service

Confidentiality

Education

High school graduate or GED equivalent

Tools

Microsoft Office Suite

Job description

AFTER-HOURS COORDINATOR

Ready to join a growing company whose work profoundly impacts people’s lives in their community, who offers an excellent learning environment, opportunities to advance and the ability to work alongside talented business leaders/professionals? CareStar, Inc. is currently seeking an After-Hours Coordinator. The After-Hours Coordinator will interact with consumers, service providers, individuals seeking information about services/programs, and CareStar employees. The After-Hours Coordinator will follow protocols/guidelines to handle calls, to elicit appropriate information from callers, so that appropriate information and assistance is provided, or to refer the call to the on-call supervisor if indicated. The After-Hours Coordinator will ensure that the calls are documented and case managers/other staff are notified of the call.

THE POSITION

CareStar is looking for a motivated individual who:

• Adheres to the CareStar Rule in performance of job responsibilities.
• Understands and complies with CareStar Policies and Procedures.
• Maintains confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.
• Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.
• Answers incoming telephone calls and promptly utilizes CareStar’s electronic database and other resources to research information needed to appropriately process calls.
• Communicates with callers in courteous, respectful and professional manner.
• Logs each incoming and outgoing call on the appropriate form with the date, time, caller, type of call, information from call and the follow-up required.
• Responds to questions from consumers/applicants/others with informative and appropriate responses using resource materials provided, including consumer specific.
• Recognizes situations which must be referred to the on-call supervisor and/or treated as an emergency. Completes appropriate referrals and follow through in a timely manner with accurate and complete information. Timely submits report logs to CareStar office or alternate coordinators as required.
• Promptly contacts Supervisor, management staff or technology support per Department/CareStar policy and guidelines as well as contract requirements, regarding issues, including technology support, phone line issues, media requests, program requests, urgent situations etc.
• Participates in orientation, training, in-services and staff meetings to enhance knowledge and understanding of program information.
• Serves on work groups, community groups, committees, or other task forces and attends meetings as requested.
• Performs other projects and duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High school graduate or GED equivalent.
• Minimum of one year (1) of clerical, receptionist or secretarial experience. Customer service experience in healthcare is preferred.
• Home internet access required.
• Knowledge of medical terminology.
• Home-based position requiring the employee to maintain access to CareStar incoming phone calls and the CareStar database to be responsive to incoming calls throughout the shift.
• Ability to maintain confidentiality and professional discretion, especially when working with HIPAA protected information, is required.
• Effective oral and written communication skills; Familiarity with suite of Microsoft Office programs.
• Valid driver’s license and car insurance as required by State law.

THE COMPANY

CareStar was founded in 1988 in Cincinnati, Ohio with the mission to Improve Communities by Improving Lives. We continue to be an industry leader in the field of Long-Term Care Case Management, Assessment, Population Health Management and Innovative Software Development Solutions.

WHY YOU SHOULD APPLY

• Competitive salary based upon experience, education and knowledge.
• Comprehensive benefits package with medical, dental, vision, and life-insurance.
• Company ownership through the well-established Employee Stock Ownership Program (ESOP).
• 401(k) with a generous Safe Harbor company matching contribution.
• Paid vacations and 10 holidays per year.

Come be part of a team that values and challenges you! If these responsibilities, qualifications and benefits catch your interest, apply today at CareStar’s Career page at www.carestar.com/careers.