After-Hours Coordinator

Help at Home; Chicago (IL); Remote; Full time

Job summary

A leading provider of in-home personal care services is seeking an After-Hours Care Coordinator. This remote role involves supporting clients and caregivers during second shift hours, including managing schedules, confirming caregiver arrivals, and handling escalations. Ideal candidates will possess strong communication skills and a focus on client needs.

Benefits

Health, dental, vision insurance

Paid time off and parental leave

401k plan

Ongoing training and career growth opportunities

Qualifications

• Customer service experience required.
• Scheduling experience preferred.

Responsibilities

• Handle incoming calls professionally, providing accurate solutions.
• Manage electronic health records accurately.
• Coordinate urgent escalations and clinical inquiries.

Skills

Effective communication skills

Attention to detail

Interpersonal skills

Professional telephone manner

Ability to work in a fast-paced environment

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Help at Home is the leading national provider of in-home personal care services, supporting 66,000 clients monthly with 49,000 caregivers across 12 states. Our mission is to enable individuals to live independently and with dignity at home.

Job Summary

The After-Hours Care Coordinator is a REMOTE position responsible for providing second shift support to clients and caregivers. Work hours are Monday, Tuesday, Wednesday, and Friday from 4pm-1am EST, and Saturday from 7:45am-8pm EST. Responsibilities include confirming caregiver arrivals, ensuring policy adherence, managing callouts, scheduling, handling escalations, and coordinating with third-party services.

As a Key Member Of The Team

• Be flexible and adaptable to change
• Prioritize progress over perfection
• Care about your work, team, and clients
• Build relationships with colleagues and partners
• Communicate effectively and considerately
• Maintain high standards

Essential Duties And Responsibilities

• Handle incoming calls professionally, providing accurate solutions and guidance
• Support third-party answering services
• Assist with internal inquiries (HR, IT, policies, benefits)
• Maintain detailed records of calls and resolutions
• Escalate and resolve complex issues promptly
• Demonstrate empathy and professionalism
• Coordinate urgent escalations and clinical inquiries
• Perform call and documentation audits
• Manage electronic health records accurately
• Comply with policies, confidentiality, and regulations
• Perform additional duties as assigned

Required Skills/Abilities

• Ability to work in a fast-paced environment
• Effective communication skills
• Focus on client needs and expectations
• Strong interpersonal and intercultural skills
• Handle confidential information per HIPAA
• Lead change and innovation
• Manage multiple tasks efficiently
• Professional telephone manner
• Attention to detail
• Proficiency in Microsoft Office

Education And Experience

• High School Diploma or GED
• Customer service experience
• Scheduling experience preferred

Benefits

• $15/hour, weekly pay, direct deposit
• Health, dental, vision insurance
• Paid time off and parental leave
• 401k plan
• Ongoing training and career growth opportunities

This description outlines the general responsibilities and physical demands. Reasonable accommodations are available for individuals with disabilities.

Help At Home is an Equal Employment Opportunity employer. We prioritize data security and privacy, complying with all relevant regulations including HIPAA and SOX. Your data will only be used for employment assessment and will be protected accordingly.