After Hours Care Coordinator-HYBRID

Kindseniorcare; Massachusetts; Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading company specializing in elderly care is seeking an After Hours Care Coordinator in Massachusetts. The position involves supporting the leadership team by addressing client needs outside of standard hours, offering a flexible work environment. Candidates must hold relevant certifications and demonstrate a commitment to helping seniors.

Benefits

Telemedicine Health Care Services

Paid Sick Time

Incentive programs and bonuses

Qualifications

• 1 year of experience in an administrative or customer service role.
• Passion for helping seniors remain safe and independent.
• Ability to complete driving record and background checks.

Responsibilities

• Answer all phone calls outside of regular office hours.
• Resolve client service and scheduling issues.
• Serve as a fill-in caregiver when needed.

Skills

Communication

Problem Solving

Customer Service

Education

High school diploma

Job description

**Remote/Hybrid-Must live locally**

Are you looking for a flexible position that combines phone and computer skills with hands on care? If so, we might have the role for you! Kind is seeking a CNA, HHA, RN, or candidate with equivalent experiences to join our team as an After Hours Care Coordinator who can support our care team in the field on nights and weekends and can uphold our high standard of care. Please do not apply if you are just looking for a job that will get you by in the short-term, as we are looking for a candidate to be a part of our team for the long haul!

At Kind, we only hire committed, professional caregivers who love working with older adults and seniors. We do what we do because we want to make a positive impact on the lives of our clients and their families. We expect this same level of passion from every team member.

Purpose:

The After Hours Care Coordinator is responsible for supporting our leadership team in providing excellent home care services beyond regular office hours on weeknights and on weekends.

Main Duties:

• Answer all phone calls outside of regular office hours (weekdays- 4:30 pm-8:00 am; weekends or holidays – 8:00 am-8:00 am).
• Politely and efficiently resolve any client service issues, scheduling issues or adjustments.
• Monitor the After-hours email and care log.
• Serve as “fill-in” Caregiver when you are unable to fill shifts. This is an essential requirement of the position! Caregiving time is well compensated.
• Any other tasks requested by Kind Senior Care Office Staff.

Other Requirements:

• After hours staff must have reliable phone service and internet access throughout their shift.
• After hours staff must be available and able to answer and respond to incoming phone calls throughout their shift.
• When not actively taking calls or completing follow through, on-call staff is free to utilize their time as they see fit, if they are able to meet the above requirements.
• Current Home Health Aide (HHA), Certified Nursing Assistant (CNA), Licensed Nursing Assistant (LNA), Registered Nurse certification or equivalent experience is required for this role.

After-hours Scheduling Coordinator Qualifications:

• High school diploma required.
• 1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting.
• Passion for helping seniors remain safe and independent wherever they call home.
• Valid driver’s license, reliable insured vehicle and smart phone.
• Ability to complete a Driving Record check and Background check.

Guaranteed Minimum Pay:

• Weekdays: Pay for 2.5 hours at $25/hour = $62.50/day.
• Weekends: Pay for 4 hours at $25/hour = $100/day.
• Holidays: Pay for 5 hours at $25/hour = $125.
• Any time worked beyond these guaranteed hours will be compensated at the regular rate of $25 per hour.

Why Kind Senior care?

• We offer free benefits to employees and their families, including “Telemedicine” Health Care Services, and Paid Sick Time.
• We value work/life balance and provide flexible scheduling.
• We believe in recognizing the excellent work of our caregivers in a variety of ways, including incentive programs, bonuses for performance and caregiver referrals and more!
• We strongly value mutually rewarding relationships between our caregivers and our clients. We promote continuity of care and strive to create on-going, consistent schedules for our clients and caregivers.
• We are family owned and operated…NOT a franchise!

About us:

Company website: www.KindSeniorCare.com
Facebook page: https://www.facebook.com/kindseniorcare/


Kind Senior Care is an equal opportunity employer. All applicants will be considered regardless of race, ethnicity, age, gender identity, country of origin, sexual orientation, veteran status and disability status.

Flexible work from home options available.