Affordable Community Director - Town Oaks

Elmington; Orlando (FL); Presencial; USD 70 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation package

Medical, dental, and vision coverage

Life insurance

Short/long-term disability

401(k) with company match

Paid time off (vacation, sick, and лич

10 paid holidays

Resumo da oferta

Elmington Living is seeking a Community Director for Town Oaks Flats in Orlando, FL. The on-site leader will manage financial performance, compliance, leasing, resident relations, and staff supervision to deliver a well-maintained, compliant, financially sound property.

You will lead a two+ person team, drive occupancy, and ensure a best-in-class resident experience across LIHTC/HUD programs while maintaining strong relationships with residents and stakeholders.

Qualificações

• 2+ years of property management experience, with affordable housing preferred.
• Knowledge of LIHTC and HUD/Section 8 compliance.
• Fair Housing certification within 7 days of employment.

Responsabilidades

• Manage operating budget and drive performance against NOI, NRI, bad debt, and management fee targets.
• Maintain occupancy through proactive leasing and retention strategies; monitor rent potential.
• Lead compliance with LIHTC, HUD/Section 8, and state program requirements; oversee income certifications and waitlists.
• Oversee leasing team: tours, applications, and move-ins; manage waitlists per program rules.
• Partner with marketing on outreach and resident referrals; ensure move-in funds and documents are in order.
• Hire, train, supervise on-site team; conduct evaluations and coach on service standards and compliance.
• Ensure curb appeal and resident experience; conduct regular on-site walks and scheduled maintenance.
• Submit incident reports to Regional Manager within 8 hours of occurrence.

Ferramentas

RealPage/OneSite

Yardi

Fortress

Descrição da oferta de emprego

At Elmington Living, we don't just manage properties — we build communities people are proud to call home. As the team behind 70+ affordable and market-rate assets across the country, we've earned our reputation through relentless care, sharp execution, and an eye for detail that never quits, guided by People First, Always. Execution with Integrity. Excellence by Design.

Looking for an opportunity to be part of a vibrant community at Town Oaks Flats? At Town Oaks Flats, we are committed to creating an exceptional living experience for our residents. Town Oaks Flats is a pet-friendly affordable housing community in Orlando, Florida. The community offers spacious floor plans, modern finishes, a state-of-the-art fitness center, in-home washers and dryers, expansive primary closets, wood-style flooring, and modern light fixtures near local attractions, dining, shopping, and entertainment. As a member of our team, you will play an important role in delivering outstanding service, building meaningful resident relationships, and helping create a welcoming community people are proud to call home. If you are passionate about customer service, collaboration, and making a positive impact every day, we would love to hear from you!

The Community Director (CD) is responsible for the full operation of an affordable housing community, including financial performance, compliance, leasing, resident relations, and staff supervision. The CD serves as the on-site leader and is accountable for delivering a well-maintained, fully compliant, and financially sound property.

Elmington Living offers competitive compensation that reflects the market and the impact of the role, along with a comprehensive benefits package designed to support your well-being. Medical, dental, and vision coverage begins on the first of the month following your hire date, with no long waiting period. The company also provides life insurance and short- and long-term disability coverage. Employees become eligible for the 401(k) plan with company match after 90 days and accrue vacation, sick, and personal time to recharge, in addition to receiving 10 paid holidays each year.

Key Responsibilities

Financial & Operational Management

• Manage the property's operating budget and drive performance against budgeted NOI, NRI, bad debt, and management fee targets, including monthly variance reporting
• Operate within approved budgeted operating expenses for the property
• Maintain physical occupancy at or above budgeted levels through proactive leasing and retention strategy, while monitoring economic occupancy to ensure rent potential is being fully realized
• Approve invoices up to $500 within delegated authority as defined in the property's PMA
• Enforce a strict delinquency (DQ) process, including proactive rent collection efforts such as door-to-door visits, phone calls, and text outreach to delinquent residents, with resident account notes updated weekly
• Lead the eviction process when necessary, working with and following up with the local attorney throughout the process, in accordance with company and legal requirements
• Develop and execute the property's action plan to address performance gaps, tracking progress against budgeted targets

Compliance

• Ensure the property remains in full compliance with LIHTC, HUD/Section 8, and applicable state program requirements
• Oversee accurate and timely income certifications, recertifications, and waitlist management
• Lead REAC, MOR, and state agency inspection preparation and on-site walkthroughs
• Maintain accurate resident files in accordance with program and company file standards

Leasing & Occupancy

• Drive leasing activity to maintain budgeted occupancy targets
• Oversee the leasing team's performance, including tours, applications, and move-ins
• Manage the waitlist in accordance with program requirements and fair housing law
• Partner with marketing on advertising, community outreach, and resident referral programs
• Confirm move-in funds are received, the lease is signed, and utilities are set up prior to resident move-in

Team & Resident Management

• Hire, train, schedule, supervise, and manage the performance of the on-site team, including leasing and maintenance staff, and provide meaningful recommendations regarding discipline, promotion, and termination
• Regularly direct the work of two or more full-time employees (or the equivalent).
• Conduct performance evaluations and coach staff on service standards and compliance procedures
• Respond to and resolve resident concerns, complaints, and lease violations in a timely, professional manner
• Ensure the property maintains curb appeal, cleanliness, and a strong resident experience
• Ensure weekly on-site vacant apartment home walks are completed and a regular preventative maintenance schedule is adhered to
• Manage the Maintenance Supervisor and maintenance team to ensure apartment home turn times are completed within 7 business days and all work orders are completed and closed out in a timely manner
• Submit incident reports to the Regional Manager within 8 hours of occurrence

Qualifications & Requirements

• 2+ years of property management experience, including affordable housing preferred
• Working knowledge of LIHTC and/or HUD/Section 8 compliance requirements
• Experience with RealPage/OneSite, Yardi, Fortress, or similar property management software
• Fair Housing certification required within 7 days of employment

CORE COMPETENCIES

• Strong leadership and team management skills
• Attention to detail, particularly in compliance documentation
• Effective communicator with residents, staff, and regional leadership
• Problem-solving orientation with the ability to manage competing priorities
• Customer-service mindset and professionalism under pressure

Work Environment & Physical Requirements

• Primarily on-site at the assigned community, including leasing office and property grounds
• Some exposure to outdoor conditions during property tours and inspections
• Availability for occasional evenings/weekends and emergency response as needed
• Ability to walk the property, including stairs, for routine inspections
• Ability to communicate effectively in person, by phone, and electronically
• Occasionally move about the office to access files, office equipment, and meeting locations
• Ability to lift, carry, push, or pull up to 15-25 pounds occasionally
• Ability to bend, reach, stoop, and kneel as needed
• Frequently stand, walk, climb stairs, and move throughout the property
• May be exposed to varying weather conditions while performing outdoor duties
• Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position.

JOIN US

At Elmington Living, we're redefining what property management can look like — and we're looking for leaders ready to help us raise the bar. With 70+ communities across the U.S. and a fast-growing presence rooted in Nashville, our work is driven by heart, hustle, and an unwavering commitment to doing things the right way. If you're ready to bring your experience, energy, and leadership to a company built on People First, Always. Execution with Integrity. Excellence by Design. — we’ll love to meet you.

Elmington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington makes hiring decisions based solely on qualifications, merit, and business needs at the time.