Affiliate Relations Specialist

Marmic Fire & Safety Co.; Charlotte (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Employee Ownership Program

Company-paid training programs and on‑

Tele-health services

401K with company match

Medical, Dental and Vision Insurance

PTO 13 days in first year

7 Paid Holidays

Job summary

Marmic Fire & Safety Co. is seeking an Affiliate Relations Specialist in Charlotte, NC to recruit and manage a network of subcontractors. You will handle contract administration, COIs, licenses, and required paperwork while building strong partnerships with service partners.

Join a growing national fire and life safety provider, train affiliates on our software portal, and support regional operations with KPI-driven coverage and responsive service.

Qualifications

• Prior sub-contractor management experience preferred.
• Must be highly organized and detail oriented.
• Excellent communication and negotiation skills.
• Ability to work in a fast-paced, high-volume environment and communicate professionally.
• High School Diploma or equivalent; undergraduate business study encouraged.

Responsibilities

• Recruit new affiliates for areas of coverage as needed.
• Ensure all contracts, COIs, licenses, and paperwork are current and accurate.
• Train affiliates in the company software portal and processes.
• Maintain strong relationships with subcontractors and internal teams.
• Support KPI tracking by ensuring affiliate responsiveness and coverage across MSAs.
• Assist in identifying and developing a pipeline of business partners via relationships.
• Support operations during emergencies requiring immediate affiliate coverage.

Tools

Excel

Job description

Introduction

Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let's talk about how you can join us in our mission and build your future with us!

Position Summary

The Marmic Affiliate Relations Specialist is responsible for the recruiting, contracting, administration and general support of Marmic’s subcontracted Affiliate Network. They will ensure recruiting processes are followed while working with other team members to maintain a strong and diverse service network with emphasis on professionalism and service execution.

Core Responsibilities

• Support operations by recruiting new affiliates for areas of coverage needed
• Ensure all contracts are received, updated and current
• Manage and update COIs, licenses and any other required subcontractor paperwork
• Train (or retrain) affiliates as required in the usage of the company software portal
• Resolve any concerns or issues from affiliates as prompted
• Maintain a strong business relationship and general rapport with our service partners
• Support operations in the execution of monthly KPI’s by ensuring affiliates are responsive
• Work with mapping software to ensure a minimum of primary and secondary coverage across the major MSAs and beyond
• Utilize affiliate network management and oversight as a means to develop a pipeline of business partners for acquisition targets via business reviews and ongoing dialogue
• Support Acquisitions Integration team as required
• Ensure all affiliates are engaged and supported through company wholesale opportunities
• Support operations for emergency situations whereby immediate coverage for an individual customer site
• Support branches by way of coverage maps and territory breakout to better ensure gaps in coverage or service lines are documented and maintained
• Create bulletins and communications as needed to ensure training and other associated activity with the service network is administered as required
• Meet or exceed all departmental KPI’s as assigned
• Maintain professional quality relationships with Branch and Affiliate Partners at all times.
• Other duties and projects as designated

The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Minimum Qualifications

• Prior sub-contractor management experience preferred
• Must be highly organized
• Must have strong work ethic
• Must be well organized and a self-starter
• Detail oriented, professional attitude and reliable
• Extremely proficient in Excel, Google Sheets, Microsoft Word, and Google Docs
• Possess strong problem-solving skills
• Ability to communicate professionally and effectively
• Ability to develop strong working relationship with subcontractors and internal team members
• Ability to speak and write English.
• Ability to work in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Ability to interact professionally in high stress situations
• Able to shift focus from proactive to reactive activity on a daily basis
• Excellent negotiation skills
• Capability of thriving in a team environment where there are interdependencies with coworkers that are striving towards a common goal each day
• Driven by results
• High School Diploma or equivalent required, undergrad in business management or similar fields encouraged.

Benefits & Perks

At Marmic Fire and Safety, we offer more than just competitive pay. As a full-time employee, you'll enjoy a range of great benefits, including the below. Join us and enjoy a rewarding career with excellent perks!

• Employee Ownership Program
• Company-paid training programs and on-the-job training.
• Tele-health services if healthcare coverage is elected
• 401K plan with up to a 4% company match
• Medical, Dental and Vision Insurance effective the first of the month following your start date
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year
• 7 Paid Holidays annually

Who We Are

Since 1951, Marmic has focused on one mission: protecting the communities we serve. What began as a small, family-run fire protection business has grown into a trusted national partner for complete fire and life safety services. With 1,300+ team members and more than 50,000 customers, we deliver local, personal support backed by the strength and resources of a national organization.

As we’ve expanded - bringing more than 30 businesses into the Marmic family in just the past few years - we’ve built a culture where skilled technicians and industry experts can thrive, share their knowledge, and create lasting careers. We take pride in our work because it matters.

Every team member is also an owner of the company, sharing in the success they help create. That sense of ownership drives our culture of teamwork, accountability, and pride in craftsmanship. It also means our people are building a stronger financial future for themselves and their families.

Today, Marmic is one of the largest providers of comprehensive fire and life safety services in the country. Our teams install, inspect, and repair critical systems in industrial and corporate facilities, hospitals, schools, retail environments, and more—protecting lives and property every step of the way.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.