AESTHETIC PLASTIC SURGERY OFFICE MANAGER

The Maercks Institute; Miami (FL); On-site; USD 70,000 - 130,000; Full time

Job summary

The Maercks Institute in Miami, FL is looking for an Aesthetic Plastic Surgery Office Manager to manage daily operations and administrative tasks efficiently. This full-time position requires strong communication skills, 5+ years of experience in medical practice management, and a proactive approach to problem-solving. The role focuses on delivering an exceptional patient experience while ensuring operational excellence. Competitive compensation ranges from $70k to $130k based on experience, with performance growth opportunities.

Qualifications

• 5+ years managing a medical practice in a high-revenue environment.
• Strong leadership presence and ability to work under pressure.
• KPI fluency to measure and improve performance.

Responsibilities

• Oversee daily office operations and patient communications.
• Ensure compliance with clinic standards and office efficiency.
• Lead hiring, onboarding, and performance management.

Skills

Strong Communication skills

Experience in Administrative Assistance and Office Administration

Knowledge of operating and maintaining Office Equipment

Excellent Customer Service skills

Ability to multitask and prioritize

Previous experience in a medical or aesthetic practice

Proficiency in office management software

Education

5+ years managing a medical practice (aesthetic surgery/derm/concierge medicine)

Job description

Overview

The Maercks Institute is a premier aesthetic plastic surgery practice in Miami, FL, founded by the internationally renowned plastic surgeon Dr. Rian A. Maercks. The practice focuses on delivering natural results through innovative, tailored techniques, including Cold-Subfascial Breast Augmentation™ and Aesthetic Facial Balancing™.

Role Description

This is a full-time, on-site role based at The Maercks Institute in Miami, FL, for an Aesthetic Plastic Surgery Office Manager. Responsibilities include overseeing daily office operations, managing administrative tasks, ensuring the smooth function of office equipment, and providing exemplary customer service to all patients. The Office Manager will coordinate schedules, oversee patient communications, maintain office efficiency, and ensure compliance with clinic standards. This role requires a proactive approach to problem-solving and exceptional organizational skills.

Qualifications

• Strong Communication skills to effectively coordinate with the team, address client inquiries, and resolve issues
• Experience in Administrative Assistance and Office Administration to manage schedules, records, and the overall office environment
• Knowledge of operating and maintaining Office Equipment used for daily business tasks
• Excellent Customer Service skills to create a welcoming and professional patient experience
• Ability to multitask and prioritize effectively in a fast-paced setting
• Previous experience in a medical or aesthetic practice is strongly preferred
• Proficiency in office management software and tools

Title: Office Manager / Practice Manager (Luxury Aesthetic Surgery | High-Revenue Operations)

Location: Miami, FL (The MAERCKS Institute)

Type: Full-time | In-person

About The MAERCKS Institute

The MAERCKS Institute is a boutique, high-performance aesthetic surgery practice built around a rare standard: world-class results, operational precision, and a culture of accountability. We serve a discreet, discerning clientele who expect excellence in every detail of patient experience, communication, scheduling, coordination, and outcomes.

The Opportunity

We’re hiring an Office Manager / Practice Manager to take full ownership of day-to-day operations and team performance—bridging clinical excellence with business execution.

You will run the machine: people, schedules, workflows, patient flow, training, compliance, accountability, KPIs, and the “no drops balls” culture that premium medicine requires. Practice managers in aesthetic/plastic surgery environments are commonly accountable for end-to-end operations, workflow continuity, and patient experience, with an emphasis on growth and economic performance.

What Success Looks Like (First 90 Days)

• Patient flow and consult flow become predictable, clean, and measurable
• Lead response time and conversion discipline become non-negotiable
• Scheduling errors, chart gaps, missing photos, and day-of-surgery surprises move toward zero
• The team begins operating with ownership instead of escalation culture
• Clear KPI scorecards exist for each role, with coaching cadence established

Core Responsibilities

Operations & Execution

• Own daily clinic and surgery-day readiness: rooms, records, photos, consents, instruments, staffing, flow
• Ensure scheduling accuracy across systems, including anesthesia and surgical coordination
• Implement SOPs and enforce “single source of truth” workflows to eliminate errors and duplication

People Leadership

• Lead hiring, onboarding, training, performance management, and accountability rhythms
• Build a “team-first” culture: proactive support, no blame, no gossip, no disengagement
• Coach individuals into high performance—and decisively address misalignment

Patient Experience & Revenue Discipline

• Ensure every qualified lead is handled with urgency, professionalism, and disciplined follow-up
• Track consult pipeline, conversion, and patient journey integrity
• Prevent missed opportunities through structure, reporting, and ownership

Compliance & Risk

• Maintain HIPAA/OSHA-aligned operations, training, and documentation standards; many practices place this responsibility with office/practice leadership.

Reporting & KPIs

• Maintain dashboards for leads, consults, bookings, cancellations, conversion rates, reviews, and operational error rates
• Lead weekly team huddles and monthly performance reviews with action plans

Qualifications

• 5+ years managing a medical practice (aesthetic surgery/derm/concierge medicine strongly preferred)
• Demonstrated success operating in a high-revenue, high-expectation environment
• Strong leadership presence: calm under pressure, high standards, direct communication
• KPI fluency: can measure, coach, and improve performance with numbers—not vibes
• Operational rigor: systems thinker, loves checklists, hates chaos, finishes what they start
• Discretion, emotional intelligence, and a luxury-service mindset

Compensation

Competitive and commensurate with experience, with performance-based growth. (Practice manager pay in Miami varies widely depending on scope and seniority; market data often places BASE SALARY ranges roughly in the ~$70k–$130k band for management roles, with higher potential at top-performing practices.)

Why This Role Is Special

If you’re the kind of leader who wants to build something rare—where patients feel taken care of, the team is proud, and the operation runs like a machine this is the job.

Apply

Apply: [e-mail]

Include a short note explaining:

• The highest-performing practice you’ve managed
• The KPI system you used
• A time you turned chaos into structure