Aesthetic Front Desk Specialist - Experience & Scheduling

Cosmeticphysicianpartners; West Des Moines (IA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Competitive Compensation Package

Health & Dental Benefits

401(k) Matching

Aesthetic Industry Perks

Great Culture & People-First

Job summary

CPP Clinics is seeking a Front Desk Receptionist for Coachlight Clinic & Spa in Des Moines. The role involves greeting guests, scheduling appointments for 16+ providers, handling payments, and guiding clients through services with a friendly, professional demeanor.

You will assist with check-in/out, retail sales, and club memberships while maintaining a clean, organized reception area and delivering exceptional patient experiences.

Qualifications

• At least 2 years experience in a similar capacity involving direct communications with the public and/or clients.
• High school graduate required.
• Excellent telephone etiquette and communication skills.
• Computer/phone/typing experience required.
• Trustworthy and responsible – including handling large payments.
• Warm, enthusiastic, and hospitable personal manner.
• Outstanding listening skills and ability to empathize with others.
• Good organizational skills and detail orientation.
• Experienced and confident to use appropriate discretion in dealing with a variety of difficult client situations.
• Ability to convey a positive attitude with others – direct team members, management, providers and clients alike.

Responsibilities

• Accurately book, change and cancel appointments – managing a schedule for 16+ providers and 19+ treatment rooms.
• Warmly greet and assist clients with all check-in and check-out needs at front desk areas.
• Maintain proper office opening and closing procedures.
• Maintain control of point-of-sale, handling billing/sale processes, including cash handling and verifying electronic payments.
• Receive incoming telephone calls promptly and politely, practicing proper phone etiquette.
• Possess knowledge of all services, accurately booking patients for consultations, treatments and spa services.
• Describe retail products, and assist with sales of recommended products.
• Escort clients to appropriate locations throughout the clinic and spa.
• Assist guests by getting settled in the locker room/spa amenities.
• Promote and provide information about sales and promotions.
• Discuss and help guests sign up for the Aesthetic Club Membership.
• Keep reception desks and lobby areas immaculate.
• Maintain retail area orderliness and restock products.
• Resolve client complaints to promote positive relations and notify management of concerns.

Skills

Customer service

Telephone etiquette

Communication skills

Discretion handling payments

Organizational skills

Empathy

Positive attitude

Team collaboration

Education

High school graduate

Job description

CPP Clinics is seeking a Front Desk Receptionist for Coachlight Clinic & Spa in Des Moines. The role involves greeting guests, scheduling appointments for 16+ providers, handling payments, and guiding clients through services with a friendly, professional demeanor.

You will assist with check-in/out, retail sales, and club memberships while maintaining a clean, organized reception area and delivering exceptional patient experiences.