Aerospace Customer Service Leader | Growth & Operations Focus

HarcoSemco LLC; Branford (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

HarcoSemco in Branford, CT, is seeking a results-driven Customer Service Manager to lead the Customer Account Managers, manage order entry, and align backlogs with production and shipping schedules. You will own quoting processes, price lists, and customer requirements, partnering with Sales, Operations, Engineering, Finance, and Supply Chain to balance service with cost and margin objectives.

Travel up to 20%.

Qualifications

• BS degree in Business Administration or related discipline required.
• 3–5 years’ management experience in manufacturing.
• 3+ years in customer service for build-to-order manufacturing.
• Experience with international customers and high-regulated industries.
• Aerospace industry experience preferred.

Responsibilities

• Lead and develop the team of Customer Account Managers.
• Align the backlog with production build and ship schedules.
• Own quoting processes, price lists, and customer requirements.
• Collaborate cross-functionally with Sales, Operations, Engineering, Finance, and Supply Chain.
• Improve order entry processes and ERP usage.
• Provide routine reports to support planning and performance metrics.
• Travel up to 20% internationally and/or domestically.

Skills

Customer service leadership

Cross-functional collaboration

ERP systems

MS Office

Communication skills

Problem solving

Education

BS degree in Business Administration or related discipline

Tools

ERP systems

MS Office

Job description

HarcoSemco in Branford, CT, is seeking a results-driven Customer Service Manager to lead the Customer Account Managers, manage order entry, and align backlogs with production and shipping schedules. You will own quoting processes, price lists, and customer requirements, partnering with Sales, Operations, Engineering, Finance, and Supply Chain to balance service with cost and margin objectives.

Travel up to 20%.