Aerospace Customer & Contract Support Specialist

Barnes Group Inc.

West Chester Township (OH)

Hybrid

USD 65,000 - 90,000

Full time

7 days ago

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Job summary

Barnes Group Inc. is seeking a Customer Service Associate for the Barnes Aerospace West Chester Division to support the sales team with contract administration and daily customer support as orders move through production.

The role emphasizes cross-functional collaboration with Production, Quality, Engineering, and Legal to ensure on-time delivery, accurate ERP data, and compliant contracts under FAR/DFARS and export controls.

Qualifications

4+ years of experience in Account Management or related role in manufacturing.
Familiar with government contracts and terms, FAR/DFARS, and export controls (EAR/ITAR).
Experience with purchase orders and quoting process.
Strong communication, collaboration, and negotiation skills.
Proficient in MS Office; ERP experience (Syteline) a plus.
BS in Supply Chain, Logistics, or Business preferred; relevant experience acceptable.

Responsibilities

Serve as primary contact for customer inquiries and contract administration.
Provide proactive updates on order status and production cycle communications.
Coordinate logistics to ensure on-time delivery and maintain ERP backlog accuracy.
Review RFQs, government solicitations, orders, and contract terms; assist with proposals.
Maintain pricing structures per agreements and resolve customer issues promptly.
Collaborate cross-functionally with Legal, Sales, Production, Quality, and AR.