Aerospace Business Specialist

PPG Industries; United States; Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid work schedule

Hybrid Fridays

Job summary

PPG Industries’ Aerospace Business is seeking an Aerospace Business Specialist to support Accounts Receivable functions in a hybrid role. You’ll process invoices, credits, tickets, and maintain AR contacts across the customer base, with in-office Mon-Thu and flexible Fridays when possible.

The role requires 3+ years of customer service, familiarity with ERP systems (QAD, Oracle) and MS Office, and a focus on timely KPI achievement. U.S. citizens or eligible residents preferred.

Qualifications

• 3+ years of customer service experience.
• Experience in B2B settings or manufacturing preferred.
• Proficient in Microsoft Office suite.

Responsibilities

• Support AR function with documentation and root-cause analysis.
• Submit invoices to customer portals.
• Process credits and close tickets.
• Maintain and update customer AR contacts.
• Meet KPIs for AR achievements.
• Communicate delays and proactive responses.
• Handle export orders and compliance with regulations.
• Stay informed on international order regulations.
• Inform stakeholders of issues and solutions.
• Collaborate across teams to ensure timely collections.

Skills

Customer service

MS Office

B2B communication

Manufacturing experience

Education

High School Diploma or equivalent

Tools

QAD

Oracle

Client link

Laserfiche

Excel

Job description

PPG's Aerospace Business has a hybrid Aerospace Business Specialist position available (in office Monday - Thursday, work from home Fridays if work allows). You will support the corporate Accounts Receivable (AR) functions. You will also process credits, close applicable tickets, maintain, and update customer AR contacts.

Key Responsibilities

• Support corporate Accounts Receivable (AR) function by providing documentation, researching AR discrepancies, determining root causes
• Submit invoice copies to various customer portals
• Process credits and close applicable tickets
• Maintain and update customer AR contacts
• Effectively complete daily tasks to ensure that the Aerospace Business Solutions group achieves their primary goals and established KPIs related to accounts receivable functions
• Ensures good working relationships are being maintained and responses are being made promptly to all requests to minimize delays in accounts receivable collections
• Utilize software i.e., QAD, Oracle, Client link, Laserfiche, Excel, various customer portals
• Process internal export sales orders
• Review and upload of applicable export documentation, ensuring compliance with international regulations
• Remain knowledgeable of regulations related to international orders and changes that impact processes
• Responsible for obtaining late order information and notifying customers of any delays with their orders
• Must keep appropriate stakeholders abreast of the problems/solutions pertaining to the customer and achievement of KPIs

Qualifications

• Only US Citizens, Green Card holders, political asylees or refugees are eligible to apply
• High School Diploma or equivalent required
• 3+ years of Customer Service experience required
• Business to business (B2B) customer service or manufacturing industry preferred
• Previous customer service experience, preferably in a manufacturing environment
• Proficient technology skills including Microsoft Office suite
• #LI-HYBRID

How we work:

At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

We are customer champions Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don't stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources .

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and