Customer Service Representative, Aerospace

PPG Industries; Sylmar (MD); Hybrid; USD 68,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid vacation & holidays

Job summary

PPG Industries is hiring for a Customer Order Specialist to process customer purchase orders, provide order updates, and coordinate with multiple departments to ensure on-time delivery. The role requires handling high volumes of emails and strong customer relationship skills.

The position offers a base salary of $68,000–$75,000 with an annual bonus potential up to 4.5% of base pay and comprehensive benefits.

Qualifications

• Associates degree or 2+ years of customer-facing experience.
• Ability to influence stakeholders at all levels in the organization.
• Strong customer relationship management experience.
• Experience handling a high volume of emails and dealing with a wide variety of customers.
• U.S. Citizens, Green Card holders, or eligible to work in the U.S.

Responsibilities

• Process incoming purchase orders and provide acknowledgement.
• Follow up to ensure delivery per confirmed ship dates.
• Provide updates to customers on PO delivery progress.
• Participate in scheduled calls/meetings with customers.
• Allocate parts for shipment and coordinate with departments to ship on time.
• Send Quotations and Dispositions to customers.
• Resolve Returned Goods issues with customers.
• Assist AR to resolve payment blockers and process credits.
• Be the primary contact for customer inquiries and escalate as needed.
• Obtain and maintain Export Documentation.
• Maintain records of complaints, orders, and interactions.
• Support AOG requirements with rotating 24-hour on-call duty.
• Grow and maintain relationships with assigned customers and cross-train to support others.

Skills

Customer facing

Stakeholder management

CRM experience

Communication

Education

Associates degree

Job description

Key Responsibilities

• Process incoming purchase orders from customers and provide acknowledgement. Obtain any necessary revisions.
• Follow-up with relevant stakeholders to ensure delivery is made in accordance with the confirmed ship dates.
• Provide updates to customers on purchase order delivery progress.
• Participate in scheduled calls/meetings with customers to review open orders, pending returns, etc.
• Allocate parts for shipment. Work with various departments to ensure orders ship in a timely manner.
• Send Quotations and Dispositions to customers.
• Work with customers to resolve Returned Goods issues.
• Assist AR team to resolve customers issues that are blocking payments. Including discussing with customers and processing any necessary credits.
• Be the primary point of contact for customer inquiries about products, order status, or complaints. Escalate inquiries to respective department or commercial team to get feedback for customers.
• Obtain and maintain Export Documentation.
• Maintain accurate and detailed records of customer complaints, orders and interactions.
• Provide support for AOG (Aircraft on Ground) requirements and carry AOG cellphone on a rotating basis (one-week intervals), to provide 24-hour support.
• Work closely with assigned customer to grow and maintain relationships, as well as cross train to support other accounts as needed.

Qualifications

• Associates degree or 2+ years customer facing experience (Aerospace and/or manufacturing environment is preferable).
• Capable of managing stakeholders with significant influencing ability at all levels in the organization.
• Strong customer relationship management experience.
• Experience handling a high volume of emails and dealing with a wide variety of customers.
• Customer-oriented attitude with a focus on satisfaction.
• Team player that is focused on supporting of the company, our team and our customers.
• Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply.

The base salary range for this position is $68,000 to $75,000, with a possibility of an annual bonus up to 4.5% of base salary. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.

How we work:

At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD

PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don't stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources .

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive con