AEP Engineer
The University of Texas at Austin
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Job summary
The University of Texas at Austin seeks an AEP Engineer to lead the technical implementation and ongoing operation of Adobe Experience Platform and related data-driven products in a healthcare setting. You will partner with engineering and business teams to advance data governance, analytics, and personalization initiatives across the Adobe Experience Cloud.
Responsibilities include building data models, managing ingestion pipelines, and maintaining audience segments while ensuring HIPAA-aligned
Qualifications
- A Bachelor's degree in a technical field such as CS/IS/DE.
- 3+ years hands-on experience with Adobe Experience Platform or related cloud platforms.
- Experience with data ingestion, schema design, and data pipeline configuration.
- Working knowledge of data governance concepts and HIPAA-compliant data handling.
Responsibilities
- Design, implement, and maintain XDM schemas and datasets for real-time and batch ingestion.
- Configure and manage data ingestion pipelines using batch and streaming capabilities.
- Build and maintain RTCDP audience segments and identity graphs.
- Ensure data governance labels, consent policies, and retention rules meet HIPAA requirements.
Skills
Education
Tools
Job description
AEP Engineer
Dell Medical School
All Applicants
40
Exempt from FLSA
Immediately
Expected to Continue
AUSTIN, TX
General Notes
This position supports the organization’s Adobe Experience Cloud ecosystem, including Adobe Experience Platform (AEP), Customer Journey Analytics (CJA), Adobe Target, and related customer data and personalization technologies. The role operates within a healthcare environment and supports data governance practices aligned with HIPAA requirements.
The AEP Engineer is responsible for the technical implementation, ongoing operation, and continuous improvement of Adobe Experience Platform and associated data-driven products across the Adobe Experience Cloud environment. This role supports data engineering, governance, analytics, personalization, and platform optimization initiatives while partnering with technical and business stakeholders.
- Design, implement, and maintain Experience Data Model (XDM) schemas and datasets supporting real-time and batch data ingestion
- Configure and manage data ingestion pipelines utilizing batch and streaming ingestion capabilities, source connectors, Data Prep, and Dataflows
- Build and maintain audience segments within Real-Time Customer Data Platform (RTCDP), including profile merge policies, identity graph configurations, and destination activations
- Implement and enforce data governance policies, including data usage labels, consent policies, and retention rules aligned with HIPAA requirements and organizational standards
- Monitor platform health, data quality, and pipeline performance; investigate and resolve ingestion failures, schema validation errors, and profile merge issues
- Support identity resolution strategies through maintenance of identity namespaces and collaboration with data engineering teams on source system integrations
- Create and maintain Customer Journey Analytics (CJA) connections and data views
- Configure field mappings, components, and governance settings aligned with AEP datasets
- Build and maintain Workspace projects, calculated metrics, filters, and reporting components
- Conduct cross-channel journey analysis to identify engagement patterns, drop-off points, and attribution insights
- Partner with business stakeholders to translate reporting requirements into CJA solutions and upstream AEP data sources
- Maintain data dictionaries and document reporting definitions and known discrepancies
- Implement and manage A/B testing, multivariate testing, and experience targeting activities
- Configure and maintain Target audiences, offers, and activities
- Establish activity governance standards including naming conventions, quality assurance protocols, and archiving practices
- Activate RTCDP audiences within Adobe Target to support personalized experiences
- Validate audience delivery and activity performance against defined success metrics
- Develop and maintain technical documentation including data dictionaries, schema change logs, segment definitions, and platform runbooks
- Participate in sprint ceremonies, intake processes, and cross-functional planning activities
- Support onboarding, training, and knowledge transfer efforts
- Represent platform dependencies, priorities, and capacity considerations during planning activities
- Evaluate and test new AEP, CJA, and Adobe Target features released through Adobe’s release cycle
- Conduct audits of audience segments, governance labels, consent configurations, and platform assets
- Support data privacy and compliance reviews, including data subject access request activities
- Participate in vendor-managed escalations and issue resolution activities
- Assist with vendor evaluations, proof-of-concept initiatives, and technology assessments
- Perform related duties as assigned
- Anticipates and adopts emerging experience and customer data platform capabilities
- Applies modern customer data and personalization technologies to enable scalable solutions
- Evaluates platform capabilities and emerging features to enhance business outcomes
- Translates technical capabilities into practical applications for engineering and business teams
- Makes sound decisions balancing data accuracy, performance, governance, and business impact
- Prioritizes work based on customer experience value, operational efficiency, and risk
- Evaluates trade-offs between speed, scalability, and governance requirements
- Documents key decisions and rationale to support long-term sustainability
- Navigates complex data ecosystems spanning multiple systems, sources, and use cases
- Breaks down technical architectures into manageable and actionable components
- Aligns identity strategies, data structures, and activation requirements across platforms
- Brings clarity to evolving customer data and digital experience environments
- Builds strong partnerships across engineering, clinical, data, and marketing teams
- Aligns platform capabilities with organizational goals and stakeholder needs
- Facilitates understanding of audience strategy, personalization opportunities, and data governance requirements
- Promotes collaboration through knowledge sharing and cross-functional engagement
- Advances platform capabilities with urgency and initiative
- Identifies opportunities for both quick wins and long-term platform maturity
- Proactively addresses data quality, audience, and activation issues
- Drives continuous improvement across platform operations and configurations
- Takes ownership of platform configuration, data quality, and activation outcomes
- Establishes clear responsibilities and timelines for implementation activities
- Monitors platform health and ensures issues are resolved appropriately
- Maintains accountability for reliable and scalable digital experience solutions
- Communicates technical concepts clearly and appropriately for diverse audiences
- Translates personalization and customer data strategies into actionable insights
- Provides meaningful updates regarding platform performance and capabilities
- Develops documentation, standards, and guidance supporting consistent platform use
- Bachelor's degree in Computer Science, Information Systems, Data Engineering, or a related technical field
- Minimum of three years of hands-on experience working within Adobe Experience Platform or related Adobe Experience Cloud products
- Experience with data ingestion, schema design, and data pipeline configuration in a marketing technology or customer data platform environment
- Working knowledge of data governance concepts and HIPAA-compliant data handling practices
- Experience with Customer Journey Analytics or comparable cross-channel analytics platforms
- Experience with Adobe Target or comparable personalization and testing platforms
- Ability to read and write basic JSON and understand REST API concepts
- Experience with Adobe Launch (Adobe Tags), Web SDK, and Alloy.js implementations
- Familiarity with Adobe Experience Manager (AEMaaCS) and AEP integration workflows
- Experience activating RTCDP audiences into Adobe Target and supporting end-to-end personalization activities
- Working knowledge of AEP Query Service for data validation and segment verification
- Strong written communication and technical documentation skills
- Ability to manage multiple concurrent workstreams and priorities independently
- Experience working within a healthcare organization or other regulated industry
Relevant education and experience may be substituted as appropriate.
- Experience with Agile or SAFe delivery methodologies
- Experience supporting Adobe Analytics to Customer Journey Analytics migrations
- Familiarity with Adobe Journey Optimizer (AJO)
- Basic Python or SQL scripting experience
- Familiarity with data mesh, medallion architecture, or data lakehouse concepts
- Experience supporting enterprise customer data and personalization strategies
- None
- Adobe Certified Expert Adobe Experience Platform Technical Foundations
- Adobe Certified Expert Adobe Real-Time CDP
- Adobe Certified Expert Customer Journey Analytics
- Adobe Certified Professional or Expert Adobe Target
OPEN
- Office and hybrid work environment with periodic on-site collaboration in hospital and ambulatory settings
- Standard office equipment and Adobe Experience Cloud platforms
- Repetitive use of a keyboard and computer
- May require after-hours incident support
- May require handling sensitive information subject to HIPAA requirements
- Maintains confidentiality and follows least-privilege and segregation-of-duties practices
- Resume/CV
- 3 work references with their contact information; at least one reference should be from a supervisor
- Letter of interest
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
A criminal history background check will be required for finalist(s) under consideration for this position.
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
- E-Verify Poster (English and Spanish) [PDF]
- Right to Work Poster (English) [PDF]
- Right to Work Poster (Spanish) [PDF]
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
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