AEM Support

TechDigital Group; Orlando (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology solutions provider in Orlando is seeking an AEM Support Specialist responsible for the smooth operation and maintenance of Adobe Experience Manager platforms. The ideal candidate should possess strong technical skills in Java, JavaScript, and AEM modules, alongside excellent problem-solving abilities. Responsibilities include troubleshooting, system performance monitoring, and user support. This position offers a dynamic environment with opportunities for collaboration and professional growth.

Qualifications

• Strong technical skills in programming languages.
• Experience with AEM and its various modules.
• Proficiency in diagnostics and solutions implementation.
• Clear communication of technical concepts to varied audiences.
• Familiarity with incident management tools.

Responsibilities

• Troubleshoot and resolve AEM-related technical issues.
• Monitor system health and optimize performance.
• Provide user support and training on AEM.
• Collaborate with development teams for feature implementation.
• Manage integrations between AEM and other systems.
• Document processes and maintain a knowledge base.
• Manage incidents using ITSM tools.
• Stay updated with AEM versions and best practices.
• Ensure system security through user management.

Skills

Java

JavaScript

HTML

CSS

XML

Python

AEM modules

Troubleshooting

Communication

ITSM tools

Agile methodologies

Job description

Overview

An AEM Support role typically involves ensuring the smooth operation and maintenance of Adobe Experience Manager (AEM) platforms, including content management, digital asset management, and other related applications. This role often requires a blend of technical skills, strong problem-solving abilities, and effective communication skills to support users and address issues efficiently. The specific responsibilities and required skills may vary depending on the size and complexity of the AEM environment and the organization's needs.

Responsibilities

• Troubleshooting and Issue Resolution: Identifying, diagnosing, and resolving technical issues related to AEM, including content authoring, publishing, deployment, and integration with other systems.
• System Monitoring and Performance Optimization: Monitoring system health, performance, and availability, and proactively identifying potential issues before they impact users.
• User Support and Training: Providing technical support to users, addressing their questions and concerns, and offering training on AEM features and functionalities.
• Collaborating with Development Teams: Working closely with developers to implement new features, fix bugs, and ensure seamless integration with other systems.
• Managing Integrations: Supporting integrations between AEM and other Adobe Experience Cloud products (e.g., Adobe Analytics, Adobe Target) and third-party systems.
• Documentation and Knowledge Management: Maintaining up-to-date documentation, knowledge base articles, and user guides to facilitate efficient support and training.
• Incident Management: Managing incidents through ITSM tools (e.g., ServiceNow) and following established processes for incident resolution.
• Staying Current: Keeping up to date with the latest AEM versions, updates, and best practices.
• Security and Access Management: Managing user permissions, roles, and access controls within AEM to ensure system security.

Qualifications

• Strong technical skills: Knowledge of Java, JavaScript, HTML, CSS, XML, and potentially Python.
• AEM expertise: Experience with AEM modules (e.g., authoring, publish, dispatcher, replication, user management), CRX2 and OAK repositories, and various AEM versions (e.g., 6.0, 6.5, Cloud).
• Troubleshooting and problem-solving skills: Ability to analyze issues, identify root causes, and implement effective solutions.
• Communication skills: Ability to communicate technical information clearly and concisely to both technical and non-technical audiences.
• Experience with ITSM tools: Familiarity with tools like ServiceNow or Remedy for incident management.
• Agile methodologies: Experience with Agile project management processes.