AEM Cloud Platform Engineer 101433

Swoon; United States; Hybrid; USD 101,000 - 103,000; Part time

Benefits offered by this job

Optional benefits

Long-term contract with potential to 转

Job summary

Swoon is seeking a Platform Support Engineer to manage the new Vercel-hosted Adobe Platform Services stack. You’ll ensure stability for AEM as a Cloud Service across Author/Publish/Dispatcher/CDN and related integrations.

You’ll monitor performance, troubleshoot incidents, and drive CI/CD pipeline improvements with cross-functional teams in a hybrid US-based role.

Qualifications

• Bachelor’s Degree required with 5–7+ years of experience.
• 5+ years AWS experience and AEM as a Cloud Service expertise.
• Demonstrates expertise supporting AEM as a Cloud Service environments and related platforms.
• Leads incident resolution, root cause analysis, and service restoration for critical apps.
• Uses monitoring and automation to improve reliability and performance.
• Strong knowledge of AEM architecture, Dispatcher/CDN, cloud deployments, and integrations.
• Experience enabling platforms with Next.js, React, APIs and cloud-native architectures.

Responsibilities

• Provide operational support for AEM as a Cloud Service platforms.
• Monitor health, performance, availability and reliability of services.
• Troubleshoot incidents, deployments, and integration issues with teams.
• Manage CI/CD pipelines, releases, and environment promotions.
• Coordinate RCA activities and implement preventive solutions.
• Support security, access management, certificates, and compliance.
• Maintain integrations with DAM, Workfront, Azure, Akamai, partners.

Skills

AWS experience

AEM as a Cloud Service

Incident management

Platform monitoring

AEM architecture

Next.js

React

APIs

Cloud deployments

Education

Bachelor’s Degree

Tools

AEM

Dispatcher/CDN

Akamai

Azure services

Job description

Location: HYBRID- Open to All Client US Hubs (Chicago, IL; Dallas, TX; Peoria, IL; Broomfield, CO; Cary, NC)

Candidates need to be roughly local to one of the Digital Hubs but needs to be able to come into office when needed.- Must in be in office the 1st day – no exceptions.

Hours: M-F, 8-5

Type: Contract

Pay: $73-74.93 MAX/hr on w2-w2 only

Length: 12 months-large possibility to extend

Screenings: full panel drug and background once hired

IV process: 3 rounds

+optional benefits, long term contract with ability to extend or convert to full time

Must Haves

• Bachelor’s Degree is required with 5-7+ years experience
• 5+ years maintaining AWS experience
• Demonstrates expertise supporting AEM as a Cloud Service environments and associated digital experience platforms.
• Leads incident resolution, root cause analysis, and service restoration efforts for critical business applications.
• Applies platform monitoring, observability, and automation techniques to improve service reliability.
• Possesses strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations.
• Leads incident resolution, root cause analysis, and service restoration efforts for critical business applications.
• Applies platform monitoring, observability, and automation techniques to improve service reliability.
• Possesses strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations.
• Experience in providing platform governance, incident management, deployment support, monitoring, user access administration, and technical consultation for teams building modern web applications using Next.js, React, APIs, and cloud-native architectures.
• Consistent job hopping/ choppy tenure
• If candidate is not local but open to relocation on their dime and being there in office day 1, please make that clear on the resume.

Job Overview

• New platform — Vercel — is entering the Adobe Platform Services portfolio. Provide operational support for Adobe Experience Manager (AEM) as a Cloud Service platforms, including Author, Publish, Dispatcher, CDN, and supporting integrations.
• Monitor platform health, system performance, application availability, and service reliability using enterprise monitoring and alerting tools.
• Troubleshoot and resolve production incidents, platform issues, deployment failures, and integration problems in partnership with development, infrastructure, Adobe, and vendor support teams.
• Manage and support CI/CD deployment pipelines, release activities, environment promotions, and application configuration changes.
• Coordinate incident, problem, and root cause analysis (RCA) activities to identify recurring issues and implement preventive solutions.
• Support platform security, access management, certificate renewals, and compliance activities in accordance with enterprise standards.
• Maintain and optimize integrations between AEM and connected enterprise systems, including DAM, Workfront, Azure services, Akamai/CDN, publishing partners, and other digital marketing platforms.
• Perform environment administration activities including user management, permissions, workflow support, replication monitoring, and configuration management.
• Collaborate with application development teams to ensure platform stability, scalability, performance optimization, and adherence to architecture standards.
• Participate in on-call support, major incident response, and disaster recovery planning and testing activities.
• Create and maintain operational procedures, support documentation, knowledge articles, and platform runbooks.
• Evaluate platform enhancements, Adobe releases, and feature updates; recommend adoption strategies and implementation plans.
• Support capacity planning, performance tuning, and platform roadmap initiatives to ensure reliable service delivery.
• Partner with product owners, business stakeholders, and technical teams to prioritize platform improvements and support requests.
• Lead continuous improvement initiatives focused on operational excellence, automation, service reliability, and reduction of technical debt.

Position’s Contributions to Work Group

• This is net-new to the team. Neither has a defined service owner, documented processes, control mappings, support model, or trained staff today.
• The Vercel Platform Support Engineer is responsible for the operational support, administration, reliability, and continuous improvement of the Vercel hosting platform used for enterprise web applications.
• This role partners with development teams, product owners, architects, security teams, and external vendors to ensure high availability, performance, security, and scalability of applications hosted on Vercel.
• The engineer will provide platform governance, incident management, deployment support, monitoring, user access administration, and technical consultation for teams building modern web applications using Next.js, React, APIs, and cloud-native architectures.
• This is arriving on top of an existing portfolio (Adobe Platform, AEM Sites, AEM Assets, Target, Workfront, Akamai) that the team already runs at capacity. To bring this platform online securely, compliantly, and as repeatable service offerings — not as ad-hoc tool dependent on individual heroics.
• Their mandate is to stand each platform up to Level 3 (Defined) maturity against our published Service Maturity Model, complete all 21 required service-offering artifacts, evidence client IT General Control (ITGC) and Security Directive alignment, train the existing team, and establish proactive operational processes before these platforms carry production, customer-facing traffic.

Reason/motivation for request

• New headcount

Interaction with team

• Working with PO, team of 6-7 of platform engineers ( various levels), also working with other support teams ( level 1 or level 2 )

Work environment

• Candidates need to be roughly local to one of the Digital Hubs but needs to be able to come into office when needed.