AE - Selling Team Leader (Assistant Manager)

American Eagle Outfitters Inc.; Rehoboth Beach (DE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee stock purchase program

Job summary

American Eagle Outfitters Inc. is seeking a full-time Selling Team Leader to guide daily store operations and execute business strategies. You will train and coach the team to deliver a best-in-class guest experience, achieve sales goals, and maintain brand standards while driving operational excellence.

You will lead with integrity, manage performance, and ensure staff development to sustain high guest satisfaction and store performance.

Qualifications

• Leads and coaches retail teams to deliver high-quality guest service.
• Drives sales through staff training and strategic execution of plans.
• Maintains brand standards and daily store operations.
• Balances multiple tasks and priorities to meet store KPIs.

Responsibilities

• Drive sales as Leader on Duty and maximize productivity in fitting rooms and on the sales floor.
• Motivate and coach team, uphold customer service standards, and model leadership.
• Recruit, hire, and develop talent to meet staffing needs.
• Provide real-time feedback, conduct development plans, and performance reviews.

Skills

Sales leadership

Team development

Guest experience

Multitasking

Business acumen

Flexible availability

Job description

Role Overview

As the full‑time Selling Team Leader, you are the Store Team Leader's go‑to in developing and implementing the business strategy and leading the daily operations of the store. Your passion lies in training and coaching your team into high‑performing sellers who consistently provide an unforgettable guest experience. Through your leadership, your team always nails their sales goals, rocks merchandising brand standards and delivers operational excellence. Most importantly, you represent our company values and bring your real self to work every day.

Responsibilities

• You have a passion for driving sales: as a key LOD (Leader on Duty), you are an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best‑in‑class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions. You are the Store Team Leader's right‑hand in developing short and long‑term business plans to drive key KPIs.
• You are a people leader: you motivate and inspire your team through a core values approach. You are a role‑model leader and hold your team accountable to customer service standards on the Salesfloor and in the Fitting Room.
• You have an eye for talent and a love of training: you recruit and hire strong talent to ensure the store is always staffed to meet business needs. You train and develop your team to ensure they continue to provide outstanding service.
• You believe teamwork is essential: you provide ongoing performance feedback through real‑time coaching, team touch‑bases, development plans and performance reviews. You drive associate engagement by celebrating outstanding performance.
• You are an operational innovator: you execute and innovate daily operational procedures, support the team in maintaining visual standards throughout the store, and ensure the Fitting Rooms are always guest‑ready and meet brand standards.
• You act with integrity: you maintain store safety and asset protection standards, adhere to policies and procedures, and do the right thing.

Qualifications

• You love AE and Aerie products.
• You have led teams in a retail management role.
• You can multitask, pay attention to detail, and prioritize and manage time effectively.
• You know how to lead and develop teams and have a general understanding of employment law.
• You have business acumen.
• You have flexible availability and are available to work when guests shop.

Benefits

• Starting pay is determined by factors including relevant experience and location.
• Health care benefits (medical, vision, dental), wellness benefits, 401(k), life and disability insurance, employee stock purchase program, paid time off, paid sick leave and parental leave are available to eligible associates.
• Paid time off, sick leave and holiday pay vary by job level and type, location, employment classification and years of service. Additional information can be requested.
• May receive discretionary bonuses and other incentives at the company's discretion.

Equal Employment Opportunity

AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity laws. AEO prohibits discrimination against associates and applicants for employment on any protected characteristic such as race, color, religion, creed, alienage or citizenship status, sex, national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information, military or veteran status or any other characteristic protected by law. This applies to all AEO activities, including recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.