Advocate-Patient Care

Baptist; Collierville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Baptist in Collierville, TN seeks a Patient Relations Administrator to liaison with patients, families, guests and all hospital departments, handling reports, presentations and confidential materials with independence and accuracy.

Responsibilities include coordinating office management, addressing grievances, attending meetings, and supporting Service First programs to boost patient satisfaction. Strong English communication and 60 WPM typing are required.

Qualifications

• Associates or Baccalaureate Degree or equivalent experience.
• Excellent written and verbal English communication skills.
• 60 WPM typing speed and high proficiency with standard office applications.
• 4 years of secretarial experience with increasing responsibilities; patient/guest interactions preferred.

Responsibilities

• Develop and implement a comprehensive patient relations program across hospital departments; identify and resolve patient/guest concerns.
• Coordinate office management activities for designated administrators, organize documents, policies, calendars, and priorities.
• Report and resolve patient or guest concerns promptly with appropriate staff.
• Attend meetings, record minutes, distribute materials, and support attendees.
• Improve customer satisfaction by communicating with internal and external customers to identify opportunities.
• Participate in Service First initiatives to enhance service quality.
• Generate reports, spreadsheets, correspondence, and presentations using office software.
• Research and prepare confidential documents from multiple data sources for legal/administrative needs.
• Respond to inquiries and escalate issues as needed.
• Complete assigned goals in a timely manner.

Skills

Communication skills

Customer service

Office software proficiency

Typing 60 WPM

Education

Associates or Baccalaureate Degree

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

• Department Performance Improvement and Accreditation

Job Description

Job Summary

Serves as the primary liaison between patients, family members, other guests and all hospital departments to assist in identifying and solving problems in order to assure patient and guest satisfaction. Provides a broad range of administrative and support functions of a highly responsible manner. Prepares special reports and/or projects, correspondence, presentations and other forms of confidential information. Works relatively independently and may oversee the work of others. Communicates with a diverse population which may include but is not limited to board members, patients, medical staff, other staff members, and outside customers. Incumbents are subject to overtime and callback. Performs other duties as assigned.

Job Responsibilities

• Develops and implements a comprehensive patient relations program by serving as the primary liaison between patients, family members, other guest and all hospital departments, providing ongoing assessment of identified patient and guest concerns, assisting with problem resolution, and assisting in the development of new initiatives to ensure patient and guest satisfaction.
• Coordinates office management actives for designated administrator(s) to include organizing and maintaining documents, reference materials, policies/procedures, office files and records, schedules/ calendar(s), and setting appropriate work priorities for efficient office operations.
• Reports and/or resolves all concern/grievances in a timely manner with the appropriate personnel.
• Attends meetings and other required functions for the purpose of recording minutes, coordinating materials distribution, and/or supporting the needs of other attendees.
• Facilitates customer satisfaction by communicating and interacting with key internal and external customers to identify opportunities for improvement resulting in enhanced services and customer satisfaction.
• Participates in Service First activities and programs to enhance customer satisfactions.
• Uses a variety of computer software/applications as necessary to generate reports, spreadsheets, correspondence, presentations, and other pertinent documents or written materials.
• Researches, compiles, assimilates and prepares confidential and sensitive document's using a number of data sources (i.e., agenda items, payroll, budget, etc.) for the purpose of complying with financial, legal, and/or administrative requirements.
• Responds to a wide variety of calls and/or inquiries for purpose of providing information, resolving problems/issues where appropriate, and/or referring to appropriate staff members.
• Completes assigned goals.

Purpose of Position and Scope of Responsibility Principal Accountabilities/Responsibilities Minimum Qualifications

Associates or Baccalaureate Degree, or equivalent experience. Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

4 years secretarial experience with evidence of increasing responsibilities. Two years experience that involved interpersonal relationships with patients, guest and employees.

Must possess excellent organizational and communication skills (both written and verbal). Must also possess high level of computer proficiency working with different office applications. Proficient at Microsoft Office, Word Excel and PowerPoint. 60 WPM typing speed.

Desired Qualifications

Desired Education

Desired Experience

3 years experience as an administrative secretary or office manager.

Desired Licensure, Registration, Certification