Advisory Solution Consultant - Intelligent Automation

ServiceNow; San Diego (CA); Hybrid; USD 119,000 - 184,000; Full time

Benefits offered by this job

Health plans

401(k) matching

ESPP

Matching donations

Flexible time away

Family leave

Job summary

ServiceNow is seeking an Advisory Solution Consultant for the Intelligent Automation team in California. You will design, demonstrate, and prove the value of the AI platform, combining AI, data, and workflow to deliver measurable outcomes for enterprise customers.

You’ll lead discovery, build proofs-of-concept, and conduct workshops for C-level stakeholders while collaborating across product, engineering, and global customer success teams.

Qualifications

• 5+ years in technical consulting, solution engineering, or similar roles.
• Experience integrating AI into work processes and workflows.

Responsibilities

• Conduct discovery sessions with customers to understand environment and challenges.

Skills

AI expertise

Solution consulting

Executive communication

Cross-functional collaboration

REST APIs

JavaScript

Python

Data engineering

Tools

REST APIs

SOAP

JSON

JDBC

Streaming data platforms

Middleware technologies

HTML5

CSS

SQL

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are hiring a builder and advisor who thrives at the intersection of cutting-edge AI and enterprise customer outcomes. As an Advisory Solution Consultant on the Intelligent Automation (IA) Team, you will partner with field teams to design, demonstrate, and prove the value of ServiceNow's AI platform. This is a hands-on role that requires both technical depth and consultative expertise.

Who you are:

You are a technically curious and innovation driven Solution Consultant with a passion for AI, Data, and Workflow. You’ve built multiple use cases in the platform and enjoy experimenting with AI to make your job easier every day. You thrive in fast-paced environments and want to help shape an AI-native Solution Consulting organization.

You bring:

• A passion for AI — you experiment with it daily and stay ahead of emerging trends
• A builder's mindset — you've built use cases on the platform and know how to iterate fast
• Executive presence — you've presented to C-suite stakeholders and held the room
• Technical depth with consultative instincts — you know when to go deep and when to zoom out
• Resilience in ambiguity — you thrive when the playbook is still being written

What you’ll do:

Our mission is to partner with field teams and work directly with customers to understand their unique challenges and build intelligent, scalable AI solutions that solve their most mission-critical challenges.

• Conduct discovery sessions to understand customer environment, business challenges, and constraints
• Design and build proof-of-concept solutions that showcase the power of the platform bringing AI + Data + Workflow to life.
• Lead workshops and demonstrations for C-level executives and business stakeholders
• Iterate quickly based on evolving capabilities and customer feedback
• Work cross-functionally with product, engineering, customer excellence group, and global SC teams to deliver exceptional customer outcomes

Qualifications

Core competencies

• Curiosity – Passion for AI and emerging technologies, self-driven learning with a track of staying ahead of trends
• Collaboration – Proven ability to work across functions, building rapid solutions in team environment.
• Communication – Clarity in explaining ideas, experience presenting to executive level stakeholders.
• Change Agility – Thrives in ambiguity and fast iteration.

Technical Expertise

• 5+ years in technical consulting, solution engineering, or customer facing technical roles
• Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI data-driven insights, or exploring AI’s potential impact in the function or industry.
• Strong technical background in data engineering with hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms.
• Ability to architect and implement complex systems under tight deadlines.Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, streaming data platforms, and middleware technologies
• Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, Angular JS, React JS, HTML5, CSS, SQL, Python, or equivalent.
• Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus.

For positions in this location, we offer a base pay of $118,500 - $183,675, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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