Advisory Customer Solution Consultant

IBM; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Confluent, based in Boston, is seeking a Customer Solutions Consultant to partner with a diverse portfolio of customers from Mid-Market to Enterprise and Strategic accounts. You will work with teams across Customer Solutions, Sales, Product, and Engineering to ensure technical health, product adoption, and demonstrable value realization.

You will deepen your technical expertise in Kafka, Flink, and Confluent IP while leveraging your customer-facing skills in a high-growth environment.

Qualifications

• Build relationships with customers as their go-to technical expert across a diverse portfolio.
• Coordinate with internal teams to ensure successful outcomes and mature data streaming utilization.
• Troubleshoot issues with support engineers and provide actionable insights to prevent churn.
• Develop deep technical expertise in Confluent technologies and streaming applications.

Responsibilities

• Serve as a Trusted Technical Advisor: build relationships with customers across portfolio.
• Lead Post-Sale Engagements: coordinate with internal teams for successful outcomes and adoption.
• Drive Customer Success: troubleshoot issues and propose mitigations to prevent churn.
• Develop Deep Technical Expertise: deepen knowledge of Confluent tech and streaming apps.

Skills

Trusted advisor

Post-sale engagement

Customer success

Technical architecture

Job description

At Confluent, we live by a core value: Earn Our Customers' Love. As a Customer Solutions Consultant (CSC), you'll be a vital partner to our customers, empowering them to unlock the full value of their investment in our cutting-edge streaming data platform.

In this dynamic role, you'll manage a diverse portfolio of customers, from Mid-Market to Enterprise and Strategic accounts. You'll work hand-in-hand with teams across Customer Solutions, Sales, Product, and Engineering, driving activities that ensure technical health, product adoption, and demonstrable value realization. Your efforts will be critical in fostering customer growth and retention.

This position is perfect for individuals who are passionate about technology, eager to solve complex business problems, and possess a strong customer-centric mindset. You'll deepen your technical expertise in Kafka, Flink, and Confluent IP, while leveraging your customer-facing skills in a high-growth environment. You'll collaborate with some of the world's most renowned companies, helping them achieve mission-critical outcomes. We're looking for curious, motivated professionals ready to accelerate their development and make a significant impact from day one.

• Serve as a Trusted Technical Advisor: Build strong relationships with customers, becoming their go-to technical expert across your diverse portfolio. Proactively support customers through the technical lifecycle, including architecture planning, cluster and security design, monitoring, and automation.
• Lead Post-Sale Engagements: Act as a primary technical contact post-sale, coordinating with internal teams to ensure successful outcomes. Guide customers in maturing their data streaming utilization and optimizing their usage through regular technical health reviews. Introduce new product capabilities via roadmap review sessions and plan for their adoption.
• Drive Customer Success: Collaborate with support engineers to troubleshoot issues, identify root causes, and provide actionable insights for customers to take corrective action. Pinpoint technical objections and strategize to overcome adoption blockers. Identify potential risks and execute mitigation plans with internal stakeholders to prevent customer churn.
• Develop Deep Technical Expertise: Cultivate an in-depth understanding of Confluent's technologies and the intricacies of building streaming applications to resolve complex customer challenges.